Research


  • Gartner Magic Quadrant scatterplot
    Business Impact
    ServiceNow Named a Leader in the 2020 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    October 05, 2020
  • investing in employees through their experiences
    Digital Transformation
    Sleep well, work well, live well: Bring joy to your employees
    April 30, 2020
  • employee using a mobile device at work
    Digital Transformation
    The enterprise is ripe for mobile disruption
    April 30, 2020
  • ServiceNow rethinks checklists with automated digital workflows
    Research
    Welcome to the Workflow Quarterly Innovation Issue
    April 01, 2020
  • Research
    Gen Z are here – and they’re swiping, tapping and snapping Australian workplaces into a new era
    February 20, 2020
  • Research
    What does Gen Z want at work?
    January 30, 2020
  • Research
    A few reasons to look forward to hiring and managing Gen Zs in 2020
    December 18, 2019
  • Research
    The best gift for your employees this season: better work
    December 17, 2019
  • Gartner Magic Quadrant Report
    Research
    How Gen Zs will define the future of work
    November 04, 2019
  • Digital Transformation
    Survey: Less than 20% of CIOs highly effective using new tech for digital transformation
    September 24, 2019
  • Gartner Magic Quadrant Report
    Digital Workflows
    For the 6th year in a row,  Gartner names ServiceNow an ITSM Magic Quadrant Leader
    September 05, 2019
  • Customer Experience
    How to transition customer service from good to great
    August 23, 2019
  • Talent and Engagement
    Extending the first-day-of-work excitement to the rest of the employee experience
    August 22, 2019
  • CIO and CHRO talking
    Digital Transformation
    CIOs can transform employee service experiences with CHROs
    August 12, 2019
  • Workflow Digitization Relies on Bold Goals, CEOs & Employee Support
    Digital Transformation
    Workflow Digitization Relies on Bold Goals, CEOs & Employee Support
    July 18, 2019
  • integrated risk management magic quadrant report cover
    Business Impact
    ServiceNow is positioned a Leader in the 2019 Integrated Risk Management Magic Quadrant
    July 18, 2019
  • Business Impact
    The CIO’s Leadership Moment
    June 26, 2019
  • Business Impact
    ServiceNow Receives "Positive" Rating in "Gartner Vendor Rating: ServiceNow"
    June 24, 2019
  • Business Impact
    The financial upside of investing in great customer service
    May 29, 2019
  • Managing risk and security: A woman sits on a bench using a laptop at a train station.
    Cybersecurity and risk
    Proactively managing risk and security
    Organizations have realized the importance of proactively managing risk and security to build resilience and to emerge from a crisis stronger.
  • An integrated solution to activate ESG across the enterprise
    Cybersecurity and risk
    Announcing an integrated solution to activate ESG across the enterprise
    ServiceNow is releasing an integrated solution that empowers companies to activate ESG initiatives and activities across the enterprise for a better world.
  • Activating ESG strategies and initiatives can improve business and the world.
    Cybersecurity and risk
    Activating ESG strategies and initiatives to improve business and the world
    More organizations are championing environmental, social, and governance (ESG) initiatives. Learn how ServiceNow helps them activate those strategies.

Trends & Research

  • ServiceNow was named a leader in the Omdia Universe: Selecting an AIOps Solution, 2021-22.
    AI and Automation
    ServiceNow named a leader in Omdia Universe AIOps report
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
Productivity depends on people

Topics

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