Research


  • Gartner Magic Quadrant scatterplot
    Business Impact
    ServiceNow Named a Leader in the 2020 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    10-05-2020
  • employee using a mobile device at work
    Digital Transformation
    The enterprise is ripe for mobile disruption
    04-30-2020
  • 40onder40 India
    Data and Analytics
    ServiceNow data scientist wins India's 40under40
    04-28-2020
  • ServiceNow rethinks checklists with automated digital workflows
    Research
    Welcome to the Workflow Quarterly Innovation Issue
    04-01-2020
  • Research
    What does Gen Z want at work?
    01-30-2020
  • Gartner Magic Quadrant Report
    Research
    How Gen Zs will define the future of work
    11-04-2019
  • Digital Transformation
    Survey: Less than 20% of CIOs highly effective using new tech for digital transformation
    09-24-2019
  • Gartner Magic Quadrant Report
    Digital Workflows
    For the 6th year in a row,  Gartner names ServiceNow an ITSM Magic Quadrant Leader
    09-05-2019
  • Customer Experience
    How to transition customer service from good to great
    08-23-2019
  • Talent and Engagement
    Extending the first-day-of-work excitement to the rest of the employee experience
    08-22-2019
  • CIO and CHRO talking
    Digital Transformation
    CIOs can transform employee service experiences with CHROs
    08-12-2019
  • Workflow Digitization Relies on Bold Goals, CEOs & Employee Support
    Digital Transformation
    Workflow Digitization Relies on Bold Goals, CEOs & Employee Support
    07-18-2019
  • integrated risk management magic quadrant report cover
    Business Impact
    ServiceNow is positioned a Leader in the 2019 Integrated Risk Management Magic Quadrant
    07-18-2019
  • Business Impact
    The CIO’s Leadership Moment
    06-26-2019
  • Business Impact
    ServiceNow Receives "Positive" Rating in "Gartner Vendor Rating: ServiceNow"
    06-24-2019
  • Business Impact
    The financial upside of investing in great customer service
    05-29-2019
  • Life at Now
    ServiceNow Tokyo's secret to success - openness
    If there’s one rule that the ServiceNow Tokyo sales team lives by, it’s: bring your ideas to the table. “Everyone wants to contribute,” says Masashi Murase, vice president and managing director of ServiceNow’s Tokyo office. Read more about this successful high-growth team.
  • Life at Now
    Team Hyderabad: Where developers love the learning curve
    Discover more about how our developers in Hyderabad have been able to consistently deliver innovative products and features to our customers.
  • Now on Now
    Employees are on board with onboarding
    ServiceNow welcomes new hires to the family with an onboarding platform that combines all tasks, including cross-functional workflows, and relevant information in a single experience. New hires say the experience—almost fully digital—strongly reflects ServiceNow’s positive culture.

Trends & Research

  • Business Impact
    The future of the workplace—predictions for 2020 and beyond
  • customer-service-series2.jpg
    Customer Experience
    Six trends driving customer service transformation
Productivity depends on people

Topics

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