Research


  • Business agility: A businesswoman climbs stairs while talking on her cellphone.
    Research
    Yes, agility is still critical to business success, says IDC
    July 12, 2021
  • Demand for digital services is up. Government can seize the opportunity.
    Digital Transformation
    How government can meet the rising demand for digital services
    May 17, 2021
  • ServiceNow Creator Workflows offer low-code development.
    Application Development
    ServiceNow named a Leader in Low-Code Development Platforms
    May 12, 2021
  • Gartner names ServiceNow a leader in enterprise Agile planning tools.
    IT Management
    ServiceNow named a Magic Quadrant Leader in Enterprise Agile Planning Tools
    April 27, 2021
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
    April 19, 2021
  • How the pandemic has affected business agility
    Digital Workflows
    Workflow Quarterly: The business agility imperative
    April 13, 2021
  • Gartner Magic Quadrant scatterplot
    Business Impact
    ServiceNow Named a Leader in the 2020 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    October 05, 2020
  • investing in employees through their experiences
    Digital Transformation
    Sleep well, work well, live well: Bring joy to your employees
    April 30, 2020
  • employee using a mobile device at work
    Digital Transformation
    The enterprise is ripe for mobile disruption
    April 30, 2020
  • 40onder40 India
    Data and Analytics
    ServiceNow data scientist wins India's 40under40
    April 28, 2020
  • ServiceNow rethinks checklists with automated digital workflows
    Research
    Welcome to the Workflow Quarterly Innovation Issue
    April 01, 2020
  • Research
    Gen Z are here – and they’re swiping, tapping and snapping Australian workplaces into a new era
    February 20, 2020
  • Research
    What does Gen Z want at work?
    January 30, 2020
  • Research
    A few reasons to look forward to hiring and managing Gen Zs in 2020
    December 18, 2019
  • Research
    The best gift for your employees this season: better work
    December 17, 2019
  • Gartner Magic Quadrant Report
    Research
    How Gen Zs will define the future of work
    November 04, 2019
  • Digital Transformation
    Survey: Less than 20% of CIOs highly effective using new tech for digital transformation
    September 24, 2019
  • Gartner Magic Quadrant Report
    Digital Workflows
    For the 6th year in a row,  Gartner names ServiceNow an ITSM Magic Quadrant Leader
    September 05, 2019
  • Customer Experience
    How to transition customer service from good to great
    August 23, 2019
  • Talent and Engagement
    Extending the first-day-of-work excitement to the rest of the employee experience
    August 22, 2019
  • CIO and CHRO talking
    Digital Transformation
    CIOs can transform employee service experiences with CHROs
    August 12, 2019
  • Workflow Digitization Relies on Bold Goals, CEOs & Employee Support
    Digital Transformation
    Workflow Digitization Relies on Bold Goals, CEOs & Employee Support
    July 18, 2019
  • integrated risk management magic quadrant report cover
    Business Impact
    ServiceNow is positioned a Leader in the 2019 Integrated Risk Management Magic Quadrant
    July 18, 2019
  • Business Impact
    The CIO’s Leadership Moment
    June 26, 2019
  • Business Impact
    ServiceNow Receives "Positive" Rating in "Gartner Vendor Rating: ServiceNow"
    June 24, 2019
  • Business Impact
    The financial upside of investing in great customer service
    May 29, 2019
  • Former ServiceNow interns share about their experiences as full-time employees.
    Life at Now
    Meet former ServiceNow interns who are helping us grow
    We recently spoke with several former interns who are making their mark at ServiceNow. These employees talk culture, growth opportunities, and more.
  • COVID-19 is driving digital transformation.
    Digital Transformation
    No going back: COVID-19 is catalyst for digital transformation
    The COVID-19 pandemic is driving digital transformation as companies strive to stay both agile and resilient. Learn how three industries are responding.
  • Digital workflows help keep airport access secure.
    IT Management
    How digital workflows ensure secure access at Copenhagen Airport
    Copenhagen Airport streamlined the ID card approval process with ServiceNow IT Service Management (ITSM) digital workflows to ensure secure airport access.

Trends & Research

  • Business agility: A businesswoman climbs stairs while talking on her cellphone.
    Research
    Yes, agility is still critical to business success, says IDC
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
Productivity depends on people

Topics

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