Service Delivery and Management


  • Service Delivery and Management
    Are your support services as SMART as they could be?
    December 19, 2019
  • Always Be Closing finance
    Service Delivery and Management
    Delivering great service to employees is the first step to improving employee experience
    October 14, 2019
  • Digital Transformation
    Accelerating Thames Water’s IT Flow
    April 18, 2019
  • Customer Stories
    Building a Great Employee Experience is a Team Sport
    January 09, 2019
  • ServiceNow
    Digital Transformation
    What Employee Experience Really Means
    November 14, 2018
  • ServiceNow
    Digital Transformation
    The Power of an Amazing Onboarding Experience
    October 22, 2018
  • Digital Transformation
    Driving Public Sector Digital Transformation
    June 06, 2018
  • Service Delivery and Management
    Dell Drives Tech-HR Revolution - ServiceNow Blog
    June 05, 2018
  • Digital Transformation
    The digital journey ahead for the transportation industry
    May 28, 2018
  • Service Delivery and Management
    After Hurricane Harvey, ServiceNow Demonstrates Its True Impact on the Employee Experience
    May 25, 2018
  • Web
    Digital Transformation
    ServiceNow’s Comprehensive Platform Vision
    April 30, 2018
  • vendorhawk
    Digital Transformation
    ServiceNow Acquires VendorHawk: Q&amp
    April 20, 2018
  • Business Impact
    How ServiceNow uses Enterprise Onboarding and Transitions to Accelerate New Hire Provisioning by 94%
    February 09, 2018
  • Digital Transformation
    How ServiceNow Uses ITBM to Accelerate Project Delivery by 20%
    November 10, 2017
  • Digital Transformation
    How ServiceNow Uses GRC to Reduce 66% of our SOX Administrative Burden
    August 17, 2017
  • Web
    Digital Transformation
    ServiceNow named a Gartner IT Service Management Magic Quadrant Leader
    August 15, 2017
  • Digital Transformation
    Match HR with Employee Experience Reality - ServiceNow Blog
    November 01, 2016
  • Project management: 4 workers collaborating around a conference table
    Now on Now
    Project management for non-project managers
    The custom training team needed to manage projects from inception to close but had very little project management experience. Discover their solution.
  • Car parking customer experience: A man walks away from a parked SUV with his cellphone in hand.
    Customer Stories
    How Scheidt & Bachmann improved the car parking experience
    By making the customer experience smooth, simple, and convenient, car parks can bring a service culture to a cold and impersonal interaction.
  • Business optimization: A businessman walking in front of a cityscape
    AI and Automation
    How business optimization efforts stack up
    Many organizations have taken steps toward optimization to reap its rewards. Find out the drivers, where businesses stand, and areas for improvement.

Trends & Research

  • ServiceNow was named a leader in the Omdia Universe: Selecting an AIOps Solution, 2021-22.
    AI and Automation
    ServiceNow named a leader in Omdia Universe AIOps report
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
Productivity depends on people

Topics

Year