Financial Services


  • Customer service in financial services: woman sitting at table working on laptop with credit card in hand
    Financial Services
    Banking on change: The future of customer service in financial services
    June 08, 2022
  • A man looks at his phone over an open laptop.
    Financial Services
    Asia-Pacific banking outlook: Compliance culture depends on innovation
    August 24, 2021
  • How financial services organizations can improve the customer and employee experience.
    Financial Services
    5 ways financial services organizations can provide better experiences
    August 10, 2021
  • Men sitting together in a meeting.
    Financial Services
    Understanding the ‘new normal’ for financial services
    September 29, 2020
  • Creating a truly connected financial organization
    Financial Services
    Creating a truly connected financial organization
    June 02, 2020
  • Man and woman discussing finance
    Financial Services
    New partner app helps banks process emergency loans
    April 24, 2020
  • Closeup shot of a laptop with graphs on the screen and a team working in the background
    Financial Services
    Why it's time to re-invent finance with IT
    February 26, 2020
  • Financial Services
    ServiceNow transforms the quarterly close
    May 24, 2019
  • ServiceNow employees planting trees
    Culture
    Planting trees and growing community
    We partnered to coordinate 12 tree-planting and plant restoration projects around the world. Find out why and ServiceNow employees’ views of the experience.
  • Customer service: smiling businessman on phone walking outdoors
    Customer Experience
    Survey: 3 tips to deliver world-class customer service
    Customer experience and customer service go hand in hand. You can’t deliver consumer-grade experiences without great customer service. Learn three tips.
  • Data augmentation for intent classification with Large Language Models
    Research
    Data augmentation for intent classification with off-the-shelf large language models
    Off-the-shelf large language models like GPT-3 look promising to generate training data even for complex classification setups like intent classification.

Trends & Research

  • ServiceNow was named a leader in the Omdia Universe: Selecting an AIOps Solution, 2021-22.
    AI and Automation
    ServiceNow named a leader in Omdia Universe AIOps report
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
Productivity depends on people

Topics

Year