Digital Workflows


  • Digital workflows help keep airport access secure.
    IT Management
    How digital workflows ensure secure access at Copenhagen Airport
    July 26, 2021
  • In higher education, a university's reputation is tied to student experience.
    Customer Stories
    Why choice is the new currency for higher education
    June 10, 2021
  • Improving the employee experience with Employee Journey Management
    Digital Workflows
    Changing how work gets done with Employee Journey Management
    May 11, 2021
  • ServiceNow acquires Lightstep to help customers manage software complexity, reliability, and performance while enabling enterprise workflows that deliver great experiences.
    Application Development
    ServiceNow acquires next-gen observability leader Lightstep
    May 10, 2021
  • Digitally transforming the customer experience
    Digital Transformation
    5 fixes for the customer experience quandary
    May 03, 2021
  • Delivering an enhanced customer experience
    Customer Experience
    Enhanced customer experience: A conversation with Rogers Communications
    April 28, 2021
  • Gartner names ServiceNow a leader in enterprise Agile planning tools.
    IT Management
    ServiceNow named a Magic Quadrant Leader in Enterprise Agile Planning Tools
    April 27, 2021
  • How the pandemic has affected business agility
    Digital Workflows
    Workflow Quarterly: The business agility imperative
    April 13, 2021
  •  Your ITSM should incorporate human-centered design.
    IT Management
    How human-centered design yields better ITSM experiences
    April 01, 2021
  • Human-centered IT service management - ServiceNow Blog
    IT Management
    Human-centered IT service management: The next great differentiator
    March 24, 2021
  • Intellibot acquisition boosts ServiceNow automation capabilities with RPA
    Digital Workflows
    Intellibot acquisition to boost ServiceNow automation capabilities with RPA
    March 23, 2021
  • Belonging groups reimagine the candidate experience at ServiceNow. People with Disabilities at Now is focused on our foundation by building more awareness and getting more engagement.
    Digital Workflows
    DNB and Vendor Risk Management: Reducing risk across a network of partnerships
    February 25, 2021
  • employee workflow solutions help remote employees stay safe 
    Digital Workflows
    Digital transformation in government and the citizen experience
    February 16, 2021
  • employee workflow solutions help remote employees stay safe 
    Digital Workflows
    Helping federal agencies with healthcare solutions
    February 09, 2021
  • employee workflow solutions help remote employees stay safe 
    Application Development
    Geek out and learn digital workflows at TechNow Tuesday
    February 08, 2021
  • employee workflow solutions help remote employees stay safe 
    IT Management
    How well do you know modern  ITAM?
    February 01, 2021
  • employee workflow solutions help remote employees stay safe 
    IT Management
    New Year's resolution webinars with ServiceNow’s leaders  
    January 25, 2021
  • employee workflow solutions help remote employees stay safe 
    Digital Workflows
    Sparking security transformation with ServiceNow Security Operations
    January 20, 2021
  • employee workflow solutions help remote employees stay safe 
    Digital Transformation
    Race to Automation with the right ITSM
    January 19, 2021
  • employee workflow solutions help remote employees stay safe 
    Digital Workflows
    Increasing agility and rapid change during a crisis
    January 14, 2021
  • employee workflow solutions help remote employees stay safe 
    Application Development
    How building an app can boost your team’s efficiency
    January 12, 2021
  • employee workflow solutions help remote employees stay safe 
    Digital Workflows
    ServiceNow’s leaders unlock innovation
    January 11, 2021
  • employee workflow solutions help remote employees stay safe 
    Digital Workflows
    Transforming citizen experiences in federal healthcare agencies
    January 08, 2021
  • Belonging groups reimagine the candidate experience at ServiceNow. People with Disabilities at Now is focused on our foundation by building more awareness and getting more engagement.
    IT Management
    Getting to know IT asset management
    January 05, 2021
  • Belonging groups reimagine the candidate experience at ServiceNow. People with Disabilities at Now is focused on our foundation by building more awareness and getting more engagement.
    Cybersecurity and risk
    Reduce operational risk with a strong data classification foundation
    December 22, 2020
  • IT Business Management makes product portfolio management more efficient
    Digital Workflows
    How to flatten the ITOM curve
    December 15, 2020
  • IT Business Management makes product portfolio management more efficient
    Digital Workflows
    DevOps Customer Success - How to increase service availability, accelerate innovation, and improve pipeline performance
    December 14, 2020
  • IDC found that 93% of agile organizations reported growing profits.
    Business Impact
    Agile organizations perform better
    December 10, 2020
  • IT Business Management makes product portfolio management more efficient
    Business Impact
    Deloitte harnesses ServiceNow IT Business Management
    December 08, 2020
  • Partnership delivers new workflows in Microsoft Teams
    Partners
    How ServiceNow is simplifying workflows for everyone within Microsoft Teams
    December 02, 2020
  • A combined ITSM and ITOM approach can make your business more resilient and proactive in three ways.
    Digital Workflows
    Combine ITSM and ITOM to make your business more resilient
    November 24, 2020
  • Accenture started a digital transformation journey five or six years ago
    Business Impact
    How Accenture drives digital transformation at speed with the Now Platform
    November 23, 2020
  • Woman standing in front of a school bus
    Business Impact
    Signs of innovation with TAPCO
    November 17, 2020
  • The following principles can help you hone your ITSM and ITOM ninja skills as we build the post-COVID-19 workplace.
    Digital Workflows
    How to be an IT ninja
    November 16, 2020
  • Workflow technology helps Healthcare IT
    Digital Workflows
    Healthcare IT webinars: How to build smarter hospital workflows
    November 12, 2020
  • ServiceNow Employee and SAM Workflow product teams used the IntegrationHub Azure Directory spoke – part of a growing library of Microsoft spokes.
    Business Impact
    Automating common ServiceNow-Microsoft workflows just got easier
    November 12, 2020
  • ServiceNow is pleased to announce new Operational Risk Management and resilience capabilities for the enterprise that will help companies. 
    IT Management
    ServiceNow Introduces New Operational Risk and Resilience Capabilities for the Enterprise
    October 26, 2020
  • Today, we’re pleased to announce a new partnership with IBM
    IT Management
    IT just got smarter 
    October 15, 2020
  • Today, we’re pleased to announce enhancements to our Safe Workplace suite, including a new Health and Safety Testing app. 
    Business Impact
    ServiceNow adds Health and Safety Testing app to Safe Workplace suite
    October 15, 2020
  • ServiceNow has DevOps integrations with continuous Improvement (CI)  toolsets Azure, GitHub, Jenkins and Gitlab
    Business Impact
    ServiceNow Announces New DevOps Integrations to Speed Up Application Delivery 
    October 14, 2020
  • Man walking through an office
    Digital Workflows
    A new spin on managing your hardware assets
    October 05, 2020
  • People gathered around a table at a meeting
    IT Management
    Our IT transformation strategy equals three zeros
    October 01, 2020
  • Man with laptop and headphones
    Business Impact
    Introducing a new IT Experience Podcast Series: Timely topics for these trying times
    August 06, 2020
  • viceNow named a leader in the Forrester Wave for Value Stream Management Solutions
    Digital Transformation
    ServiceNow named a leader in the Forrester Wave for Value Stream Management Solutions
    July 30, 2020
  • 2020 Gartner Magic Quadrant for Software Asset Management Tools
    Digital Transformation
    ServiceNow named a Leader in the 2020 Gartner Magic Quadrant for Software Asset Management Tools
    July 30, 2020
  • Gartner Magic Quadrant 2020 Customer Service
    Digital Transformation
    ServiceNow named a Leader in the 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center
    July 30, 2020
  • Man on a tablet
    Strategy
    We’re evolving our go-to-market functions to build the future with you
    July 29, 2020
  • Man at computer talking
    Customer Experience
    ServiceNow and Zoom prove that great customer experiences matter
    July 24, 2020
  • Man with tablet
    Customer Experience
    New ways to think about efficient customer service
    July 21, 2020
  •  use ITSM for purpose built workplaces
    Digital Workflows
    Your ITSM should have purpose-built workspaces
    June 25, 2020
  • Improving lives through digital transformation
    Digital Transformation
    Digital transformation is all about people
    ServiceNow technology has delivered digital transformation that’s resulted in business and commercial benefits for energy supplier Uniper and its people.
  • A system administrator sits at a computer monitor.
    Careers
    How to start and grow a system administrator career
    Whether you're getting started, improving your skills, or developing your system administrator career, we're here to help you.
  • Ambika, solution consultant, digital go-to-market, ServiceNow UK
    Careers
    Meet Ambika: From events planner to digital GTM consultant & beyond
    After selling her events-planning business and exploring what to do next, Ambika decided to apply to ServiceNow with no tech experience. Find out why it was one of her best moves ever.

Trends & Research

  • Business agility: A businesswoman climbs stairs while talking on her cellphone.
    Research
    Yes, agility is still critical to business success, says IDC
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
Productivity depends on people

Topics

Year