June 01, 2021
T-Systems built a new project management platform on Project Portfolio Management (PPM) within ServiceNow IT Business Management. Learn the benefits.
Covea Insurance drives customer service innovation with ServiceNow
April 29, 2021
In the insurance sector, being able to provide great customer service is vital to success. Learn what's imperative to customer service innovation.
Confessions of an IT service desk staffer
April 02, 2021
Learn how a university in search of friendly IT support looked to ServiceNow to create a new IT service desk.
Digital transformation is all about people
March 30, 2021
ServiceNow technology has delivered digital transformation that’s resulted in business and commercial benefits for energy supplier Uniper and its people.
4 lessons from the telecom industry
March 19, 2021
The telecom industry has been changing rapidly. BT partnered with ServiceNow to disrupt the market. Find out four lessons learned in the process.
From ITSM to enterprise service management
March 16, 2021
EPA Victoria started rolling out ServiceNow as an ITSM tool but always had the intent that it would be an enterprise service management tool.
How a chatbot taught us never to settle for complex technology
March 05, 2021
But it’s what we faced in spring 2020, when my team launched a customer service chatbot for the AA, a British motoring association
DNB and Vendor Risk Management: Reducing risk across a network of partnerships
February 25, 2021
DNB is Norway's largest financial services group and one of the largest in Scandanavia by market capitalization, offering loans, savings, advisory services, insurance, and pension products
How building an app can boost your team’s efficiency
January 12, 2021
Five years ago, REMA 1000 was struggling with the standard challenges of the retail industry: complexity, multiple stakeholders, and manual processes. In fact, as Norway’s only purely franchised grocery retail company
Reduce operational risk with a strong data classification foundation
December 22, 2020
Alcon’s objective was to reduce operational risk, and harmonize seven siloed business functions and related processes using integrated data classification
Signs of innovation with TAPCO
November 17, 2020
To make the most of these massive streams of information, TAPCO’s leadership partnered with ServiceNow to pilot Connected Operations, a new product that uses existing IoT signals for customer support
Learnings from Capita’s automation project - ServiceNow Blog
September 15, 2020
Capita has made no secret of its commitment to automation. We’ve been public in our declarations of the benefits this automation project can bring, and the challenges of managing one of Britain’s most ambitious projects
How Deloitte uses the Now Platform to serve clients worldwide
August 12, 2020
Deloitte had a service management problem. Deloitte addressed this by adopting the Now Platform as a foundation of its digital transformation.
Lessons from the city of Copenhagen
July 14, 2020
To implement a central enterprise service management portal using ServiceNow HR Service Delivery, our objective was to improve the employee experience.
Supporting communities affected by bushfires and the pandemic
June 23, 2020
Hear from IAG on how the adoption of ServiceNow's Business Continuity Management has allowed them to support employees and customers during crisis
DevOps and ITSM: From clash of cultures to happy coexistence
June 04, 2020
The recipe for becoming digitally fit
June 04, 2020
Read about how Lamb Weston Meijer is striving to become digitally fit by delivering shared services with streamlined processes through digital workflows
Making HR services work for employees: The LEO Pharma experience
June 04, 2020
Learn how Leo Pharma improved their ability to support employees and delivered an HR experience using ServiceNow's HR Service Delivery solution
ServiceNow helps Buckinghamshire Council support its most vulnerable citizens
May 21, 2020
ServiceNow helps local government authorities support their residents during COVID-19
Sustainability in the cloud with Veolia, ServiceNow and Google Cloud Platform
May 10, 2020
Veolia's Martin Black, Head of ITSM Centre of Excellence, writes about why moving to a cloud-based data management platform was so vital. Not only didl it drive efficiencies by simplifying processes, but it also empowered them to better allocate resources and work in a more sustainable manner.
COVID-19: When business resilience is put to the test
April 24, 2020
Read how the usage of ServiceNow as a service management platform has provided complete business continuity to organizations during these times of crisis
Putting ServiceNow Virtual Agent to work with the Orlando Release
April 09, 2020
Autotestpro, both a customer and a partner of ServiceNow, strategically augment and refine functionalities across the Now Platform® as an early adopter. They offer automated testing and DevOps solution within a collaborative development environment.
Three ways to create inspirational customer experiences
April 02, 2020
Swisscom powers digital workflows and an online customer service portal to accelerate support through use of ServiceNow's Customer Service Management (CSM) solution.
Digital workflows help Washington State respond to COVID-19
March 16, 2020
The State of Washington created an Emergency Response Operations app on the Now Platform to manage their own COVID-19 situation, and they are donating it for use by other organizations and public agencies. This app helps optimize resources and staff in critical locations.
Women return to business…with confidence and cutting-edge skills
March 03, 2020
Read about how ServiceNow’s NextGen team and their Global Elite Partner DXC Technology has resulted in a hugely valuable new collaboration with the Women Back to Business program in Switzerland – an eight-week flexible training program that enables women to enter the world of work specifically in the ServiceNow ecosystem.
Blackhawk Network makes the right connections to avoid costs
January 24, 2020
Read how Blackhawk Network uses ServiceNow CSM to resolve issues quickly and deliver great experiences from request to resolution, avoiding major costs.
Now on Now
Project management for non-project managers
The custom training team needed to manage projects from inception to close but had very little project management experience. Discover their solution.
How Scheidt & Bachmann improved the car parking experience
By making the customer experience smooth, simple, and convenient, car parks can bring a service culture to a cold and impersonal interaction.
AI and Automation
How business optimization efforts stack up
Many organizations have taken steps toward optimization to reap its rewards. Find out the drivers, where businesses stand, and areas for improvement.
Trends & Research
AI and Automation
ServiceNow named a leader in Omdia Universe AIOps report