June 01, 2021
T-Systems built a new project management platform on Project Portfolio Management (PPM) within ServiceNow IT Business Management. Learn the benefits.
Covea Insurance drives customer service innovation with ServiceNow
April 29, 2021
In the insurance sector, being able to provide great customer service is vital to success. Learn what's imperative to customer service innovation.
Confessions of an IT service desk staffer
April 02, 2021
Learn how a university in search of friendly IT support looked to ServiceNow to create a new IT service desk.
Digital transformation is all about people
March 30, 2021
ServiceNow technology has delivered digital transformation that’s resulted in business and commercial benefits for energy supplier Uniper and its people.
4 lessons from the telecom industry
March 19, 2021
The telecom industry has been changing rapidly. BT partnered with ServiceNow to disrupt the market. Find out four lessons learned in the process.
From ITSM to enterprise service management
March 16, 2021
EPA Victoria started rolling out ServiceNow as an ITSM tool but always had the intent that it would be an enterprise service management tool.
How a chatbot taught us never to settle for complex technology
March 05, 2021
But it’s what we faced in spring 2020, when my team launched a customer service chatbot for the AA, a British motoring association
DNB and Vendor Risk Management: Reducing risk across a network of partnerships
February 25, 2021
DNB is Norway's largest financial services group and one of the largest in Scandanavia by market capitalization, offering loans, savings, advisory services, insurance, and pension products
How building an app can boost your team’s efficiency
January 12, 2021
Five years ago, REMA 1000 was struggling with the standard challenges of the retail industry: complexity, multiple stakeholders, and manual processes. In fact, as Norway’s only purely franchised grocery retail company
Learnings from Capita’s automation project - ServiceNow Blog
September 15, 2020
Capita has made no secret of its commitment to automation. We’ve been public in our declarations of the benefits this automation project can bring, and the challenges of managing one of Britain’s most ambitious projects
How Deloitte uses the Now Platform to serve clients worldwide
August 12, 2020
Deloitte had a service management problem. Deloitte addressed this by adopting the Now Platform as a foundation of its digital transformation.
Lessons from the city of Copenhagen
July 14, 2020
To implement a central enterprise service management portal using ServiceNow HR Service Delivery, our objective was to improve the employee experience.
Kiwibank, delivering consistency, automation and quality service with ServiceNow
June 30, 2020
Read about how ServiceNow customer, Kiwibank, is using our products and platform to streamline services and focus on customer experiences
Supporting communities affected by bushfires and the pandemic
June 23, 2020
Hear from IAG on how the adoption of ServiceNow's Business Continuity Management has allowed them to support employees and customers during crisis
Making HR services work for employees: The LEO Pharma experience
June 04, 2020
Learn how Leo Pharma improved their ability to support employees and delivered an HR experience using ServiceNow's HR Service Delivery solution
DevOps and ITSM: From clash of cultures to happy coexistence
June 04, 2020
ServiceNow helps Buckinghamshire Council support its most vulnerable citizens
May 21, 2020
ServiceNow helps local government authorities support their residents during COVID-19
Sustainability in the cloud with Veolia, ServiceNow and Google Cloud Platform
May 10, 2020
Veolia's Martin Black, Head of ITSM Centre of Excellence, writes about why moving to a cloud-based data management platform was so vital. Not only didl it drive efficiencies by simplifying processes, but it also empowered them to better allocate resources and work in a more sustainable manner.
Putting ServiceNow Virtual Agent to work with the Orlando Release
April 09, 2020
Autotestpro, both a customer and a partner of ServiceNow, strategically augment and refine functionalities across the Now Platform® as an early adopter. They offer automated testing and DevOps solution within a collaborative development environment.
Three ways to create inspirational customer experiences
April 02, 2020
Swisscom powers digital workflows and an online customer service portal to accelerate support through use of ServiceNow's Customer Service Management (CSM) solution.
Blackhawk Network makes the right connections to avoid costs
January 24, 2020
Read how Blackhawk Network uses ServiceNow CSM to resolve issues quickly and deliver great experiences from request to resolution, avoiding major costs.
How Basware took their customer service to a new level
January 14, 2020
Learn about Basware's transformational customer service project that boosted support speed and quality that was offered to customers and employees alike.
How to supercharge your digital transformation journey
December 18, 2019
The benefits of digital transformation are tangible and there for the taking. Find out how these five businesses have introduced digital workflows as part of their transformation journeys.
Implementing agile IT service management on a cutting-edge platform
October 16, 2019
Learn how Danske Bank implements agile IT service management on a cutting-edge platform to delivering competitive financial solutions.
One more step towards a mobile-first workplace
September 25, 2019
Read why ServiceNow has sought to address the question ‘Why hasn’t mobile made the same positive impact in the way we work, as it has to the way we live?’
Digital transformation that drives meaningful face-to-face client relationships
September 24, 2019
Read how St. James Place uses the Now Platform for supporting the business in building and sustaining long-term client relationships.
AltaGas keeps it simple with out-of-the-box GRC
September 19, 2019
Read how using ServiceNow helped AltaGas increase the maturity of the cybersecurity and GRC processes and enable better alignment.
How ServiceNow is helping U.S. Bank build a culture of IT self-service
July 30, 2019
Learn how ServiceNow worked with U.S. Bank to create a dashboard on Performance Analytics that showed how the applications were delivering business value.
How Denver replaced spreadsheets with Vendor Risk Management
July 24, 2019
Read how Denver replaced spreadsheets with Vendor Risk Management to transform the city’s risk-assessment process.
When a vision of operational excellence becomes reality
July 18, 2019
Learn how adopting a single, best-of-breed ITSM platform drove a total integration of Globalia’s operations and prepared the organization for future growth.
How Novartis manages global risk at scale
July 11, 2019
Read how Novartis manages global risk with Vendor Risk Management to eliminate fragmentation across workflows and regions.
How Mary Kay tamed the ITOM beast
June 20, 2019
Learn how Mary Kay tamed the ITOM beast and slashed average incident resolution times from more than a week to less than 24 hours.
A tale of total customer focus - #shifttodigital
June 14, 2019
As part of #shifttodigital strategy we have re-engineered the way both customer services and IT service delivery work at Proximus.
How Sabre and ServiceNow teamed up for a DevOps makeover
June 14, 2019
Read about Sabre's use of ServiceNow’s DevOps tool, built on the company’s Now Platform, to automate the managing and developing of software applications.
New business streams, new markets, one platform
June 12, 2019
Read how Automize utilizes Now Platform’s flexibility and evolving capabilities to enable growth, now and in the future with machine learning and AI.
Cybersecurity and risk
Proactively managing risk and security
Organizations have realized the importance of proactively managing risk and security to build resilience and to emerge from a crisis stronger.
Cybersecurity and risk
Announcing an integrated solution to activate ESG across the enterprise
ServiceNow is releasing an integrated solution that empowers companies to activate ESG initiatives and activities across the enterprise for a better world.
Cybersecurity and risk
Activating ESG strategies and initiatives to improve business and the world
More organizations are championing environmental, social, and governance (ESG) initiatives. Learn how ServiceNow helps them activate those strategies.
Trends & Research
AI and Automation
ServiceNow named a leader in Omdia Universe AIOps report