How Deloitte uses the Now Platform to serve clients worldwide
Deloitte had a service management problem. Deloitte addressed this by adopting the Now Platform as a foundation of its digital transformation.
Kiwibank, delivering consistency, automation and quality service with ServiceNow
Read about how ServiceNow customer, Kiwibank, is using our products and platform to streamline services and focus on customer experiences
Supporting communities affected by bushfires and the pandemic
Hear from IAG on how the adoption of ServiceNow's Business Continuity Management has allowed them to support employees and customers during crisis
Making HR services work for employees: The LEO Pharma experience
Learn how Leo Pharma improved their ability to support employees and delivered an HR experience using ServiceNow's HR Service Delivery solution
DevOps and ITSM: From clash of cultures to happy coexistence
ServiceNow helps Buckinghamshire Council support its most vulnerable citizens
ServiceNow helps local government authorities support their residents during COVID-19
Sustainability in the cloud with Veolia, ServiceNow and Google Cloud Platform
Veolia's Martin Black, Head of ITSM Centre of Excellence, writes about why moving to a cloud-based data management platform was so vital. Not only didl it drive efficiencies by simplifying processes, but it also empowered them to better allocate resources and work in a more sustainable manner.
Putting ServiceNow Virtual Agent to work with the Orlando Release
Autotestpro, both a customer and a partner of ServiceNow, strategically augment and refine functionalities across the Now Platform® as an early adopter. They offer automated testing and DevOps solution within a collaborative development environment.
Three ways to create inspirational customer experiences
Swisscom powers digital workflows and an online customer service portal to accelerate support through use of ServiceNow's Customer Service Management (CSM) solution.
How Basware took their customer service to a new level
Learn about Basware's transformational customer service project that boosted support speed and quality that was offered to customers and employees alike.
How to supercharge your digital transformation journey
The benefits of digital transformation are tangible and there for the taking. Find out how these five businesses have introduced digital workflows as part of their transformation journeys.
Implementing agile IT service management on a cutting-edge platform
Learn how Danske Bank implements agile IT service management on a cutting-edge platform to delivering competitive financial solutions.
One more step towards a mobile-first workplace
Read why ServiceNow has sought to address the question ‘Why hasn’t mobile made the same positive impact in the way we work, as it has to the way we live?’
Digital transformation that drives meaningful face-to-face client relationships
Read how St. James Place uses the Now Platform for supporting the business in building and sustaining long-term client relationships.
AltaGas keeps it simple with out-of-the-box GRC
Read how using ServiceNow helped AltaGas increase the maturity of the cybersecurity and GRC processes and enable better alignment.
How ServiceNow is helping U.S. Bank build a culture of IT self-service
Learn how ServiceNow worked with U.S. Bank to create a dashboard on Performance Analytics that showed how the applications were delivering business value.
Preventing incidents in a crowded airspace
Read how NATS uses ServiceNow’s ITOM-Operational Intelligence with Machine Learning to detect anomalies across our services and take preventive action.
How Denver replaced spreadsheets with Vendor Risk Management
Read how Denver replaced spreadsheets with Vendor Risk Management to transform the city’s risk-assessment process.
How Novartis manages global risk at scale
Read how Novartis manages global risk with Vendor Risk Management to eliminate fragmentation across workflows and regions.
How Mary Kay tamed the ITOM beast
Learn how Mary Kay tamed the ITOM beast and slashed average incident resolution times from more than a week to less than 24 hours.
A tale of total customer focus - #shifttodigital
As part of #shifttodigital strategy we have re-engineered the way both customer services and IT service delivery work at Proximus.
How Sabre and ServiceNow teamed up for a DevOps makeover
Read about Sabre's use of ServiceNow’s DevOps tool, built on the company’s Now Platform, to automate the managing and developing of software applications.
New business streams, new markets, one platform
Read how Automize utilizes Now Platform’s flexibility and evolving capabilities to enable growth, now and in the future with machine learning and AI.
Transforming the employee experience at Standard Chartered Bank
Read about Standard Chartered Bank's initiatives to complete its global implementation of ServiceNow and launch a chatbot and mobile pilot project.
Building a global IT ‘factory’
Read how FIT uses digital workflows to give employees the best possible experience, who in turn can offer an exceptional experience to customers.
Putting customer support in the driving seat
Read how Basware took the opportunity to re-set and re-think their entire customer experience approach.
CYBG banks on digital transformation
I recently came across an amusing cartoon by Marketoonist where a digital transformation expert is aiming to present via a conference call. Because the other party on the call is unable to view his slides (on digital transformation), they ask him to fax the presentation across. While
Building a Great Employee Experience is a Team Sport
Read how Hitachi Vantara redesigned their new hire onboarding program using ServiceNow’s employee lifecycle platform to reduce historic siloes.
Life at Now
ServiceNow Tokyo's secret to success - openness
If there’s one rule that the ServiceNow Tokyo sales team lives by, it’s: bring your ideas to the table. “Everyone wants to contribute,” says Masashi Murase, vice president and managing director of ServiceNow’s Tokyo office. Read more about this successful high-growth team.
Life at Now
Team Hyderabad: Where developers love the learning curve
Discover more about how our developers in Hyderabad have been able to consistently deliver innovative products and features to our customers.
Now on Now
Employees are on board with onboarding
ServiceNow welcomes new hires to the family with an onboarding platform that combines all tasks, including cross-functional workflows, and relevant information in a single experience. New hires say the experience—almost fully digital—strongly reflects ServiceNow’s positive culture.
Trends & Research
The future of the workplace—predictions for 2020 and beyond
Six trends driving customer service transformation