Customer Stories

  • Improving lives through digital transformation
    Digital Transformation
    Digital transformation is all about people
    03-30-2021 ServiceNow technology has delivered digital transformation that’s resulted in business and commercial benefits for energy supplier Uniper and its people.
  • EPA Victoria transforms from ITSM to enterprise service management - ServiceNow Blog
    Digital Transformation
    From ITSM to enterprise service management
    03-16-2021 EPA Victoria started rolling out ServiceNow as an ITSM tool but always had the intent that it would be an enterprise service management tool.
  • Deloitte adopts the Now Platform
    Business Impact
    How Deloitte uses the Now Platform to serve clients worldwide
    08-12-2020 Deloitte had a service management problem. Deloitte addressed this by adopting the Now Platform as a foundation of its digital transformation.
  • Man working with servers
    Customer Stories
    Kiwibank, delivering consistency, automation and quality service with ServiceNow
    06-30-2020 Read about how ServiceNow customer, Kiwibank, is using our products and platform to streamline services and focus on customer experiences
  • Man and woman talking with computer
    Customer Stories
    Supporting communities affected by bushfires and the pandemic
    06-23-2020 Hear from IAG on how the adoption of ServiceNow's Business Continuity Management has allowed them to support employees and customers during crisis
  • LEO Pharma
    Digital Transformation
    Making HR services work for employees: The LEO Pharma experience
    06-04-2020 Learn how Leo Pharma improved their ability to support employees and delivered an HR experience using ServiceNow's HR Service Delivery solution
  • DNB Bank
    Digital Transformation
    DevOps and ITSM: From clash of cultures to happy coexistence
  • Man and woman discussing government
    ServiceNow helps Buckinghamshire Council support its most vulnerable citizens
    05-21-2020 ServiceNow helps local government authorities support their residents during COVID-19
  • Knowledge
    Sustainability in the cloud with Veolia, ServiceNow and Google Cloud Platform
    05-10-2020 Veolia's Martin Black, Head of ITSM Centre of Excellence, writes about why moving to a cloud-based data management platform was so vital. Not only didl it drive efficiencies by simplifying processes, but it also empowered them to better allocate resources and work in a more sustainable manner.
  • Customer Stories
    Putting ServiceNow Virtual Agent to work with the Orlando Release
    04-09-2020 Autotestpro, both a customer and a partner of ServiceNow, strategically augment and refine functionalities across the Now Platform® as an early adopter. They offer automated testing and DevOps solution within a collaborative development environment.
  • Customer Stories
    Three ways to create inspirational customer experiences
    04-02-2020 Swisscom powers digital workflows and an online customer service portal to accelerate support through use of ServiceNow's Customer Service Management (CSM) solution.
  • Web
    Customer Experience
    How Basware took their customer service to a new level
    01-14-2020 Learn about Basware's transformational customer service project that boosted support speed and quality that was offered to customers and employees alike.
  • Digital Transformation
    How to supercharge your digital transformation journey
    12-18-2019 The benefits of digital transformation are tangible and there for the taking. Find out how these five businesses have introduced digital workflows as part of their transformation journeys.
  • Customer Stories
    Implementing agile IT service management on a cutting-edge platform
    10-16-2019 Learn how Danske Bank implements agile IT service management on a cutting-edge platform to delivering competitive financial solutions.
  • Customer Stories
    One more step towards a mobile-first workplace
    09-25-2019 Read why ServiceNow has sought to address the question ‘Why hasn’t mobile made the same positive impact in the way we work, as it has to the way we live?’
  • Customer Stories
    Digital transformation that drives meaningful face-to-face client relationships
    09-24-2019 Read how St. James Place uses the Now Platform for supporting the business in building and sustaining long-term client relationships.
  • alta gas lines
    Customer Stories
    AltaGas keeps it simple with out-of-the-box GRC
    09-19-2019 Read how using ServiceNow helped AltaGas increase the maturity of the cybersecurity and GRC processes and enable better alignment.
  • Digital Workflows
    How ServiceNow is helping U.S. Bank build a culture of IT self-service
    07-30-2019 Learn how ServiceNow worked with U.S. Bank to create a dashboard on Performance Analytics that showed how the applications were delivering business value.
  • Cropped shot of two customer service representatives at work in their office
    Digital Workflows
    Preventing incidents in a crowded airspace
    07-25-2019 Read how NATS uses ServiceNow’s ITOM-Operational Intelligence with Machine Learning to detect anomalies across our services and take preventive action.
  • County and City of Denver
    Customer Stories
    How Denver replaced spreadsheets with Vendor Risk Management
    07-24-2019 Read how Denver replaced spreadsheets with Vendor Risk Management to transform the city’s risk-assessment process.
  • Digital Workflows
    How Novartis manages global risk at scale
    07-11-2019 Read how Novartis manages global risk with Vendor Risk Management to eliminate fragmentation across workflows and regions.
  • Digital Workflows
    How Mary Kay tamed the ITOM beast
    06-20-2019 Learn how Mary Kay tamed the ITOM beast and slashed average incident resolution times from more than a week to less than 24 hours.
  • Digital Workflows
    A tale of total customer focus - #shifttodigital
    06-14-2019 As part of #shifttodigital strategy we have re-engineered the way both customer services and IT service delivery work at Proximus.
  • Digital Workflows
    How Sabre and ServiceNow teamed up for a DevOps makeover
    06-14-2019 Read about Sabre's use of ServiceNow’s DevOps tool, built on the company’s Now Platform, to automate the managing and developing of software applications.
  • New business streams, new markets, one platform
    Digital Workflows
    New business streams, new markets, one platform
    06-12-2019 Read how Automize utilizes Now Platform’s flexibility and evolving capabilities to enable growth, now and in the future with machine learning and AI.
  • employee-experience
    Customer Stories
    Transforming the employee experience at Standard Chartered Bank
    05-23-2019 Read about Standard Chartered Bank's initiatives to complete its global implementation of ServiceNow and launch a chatbot and mobile pilot project.
  • Digital Workflows
    Building a global IT ‘factory’
    05-01-2019 Read how FIT uses digital workflows to give employees the best possible experience, who in turn can offer an exceptional experience to customers.
  • Customer Service Experience and Business Satisfaction Survey. Woman choose face smile on smart phone
    Customer Experience
    Putting customer support in the driving seat
    02-25-2019 Read how Basware took the opportunity to re-set and re-think their entire customer experience approach.
  • Brand Developer Selects in San Francisco
    Digital Workflows
    CYBG banks on digital transformation
    01-31-2019 I recently came across an amusing cartoon by Marketoonist where a digital transformation expert is aiming to present via a conference call. Because the other party on the call is unable to view his slides (on digital transformation), they ask him to fax the presentation across. While …
  • Customer Stories
    Building a Great Employee Experience is a Team Sport
    01-09-2019 Read how Hitachi Vantara redesigned their new hire onboarding program using ServiceNow’s employee lifecycle platform to reduce historic siloes.
  • Life at Now
    ServiceNow Tokyo's secret to success - openness
    If there’s one rule that the ServiceNow Tokyo sales team lives by, it’s: bring your ideas to the table. “Everyone wants to contribute,” says Masashi Murase, vice president and managing director of ServiceNow’s Tokyo office. Read more about this successful high-growth team.
  • Life at Now
    Team Hyderabad: Where developers love the learning curve
    Discover more about how our developers in Hyderabad have been able to consistently deliver innovative products and features to our customers.
  • Now on Now
    Employees are on board with onboarding
    ServiceNow welcomes new hires to the family with an onboarding platform that combines all tasks, including cross-functional workflows, and relevant information in a single experience. New hires say the experience—almost fully digital—strongly reflects ServiceNow’s positive culture.

Trends & Research

  • Business Impact
    The future of the workplace—predictions for 2020 and beyond
  • customer-service-series2.jpg
    Customer Experience
    Six trends driving customer service transformation
Productivity depends on people