Customer Experience


  • Workflow a better customer experience through digital transformation.
    Customer Experience
    4 ways to digitally transform the customer experience
    May 27, 2021
  • The customer service imperative
    Customer Experience
    The customer service imperative: Digital operations and engagement
    May 12, 2021
  • How to drive customer service innovation
    Customer Experience
    Covea Insurance drives customer service innovation with ServiceNow
    April 29, 2021
  • Delivering an enhanced customer experience
    Customer Experience
    Enhanced customer experience: A conversation with Rogers Communications
    April 28, 2021
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
    April 19, 2021
  • Belonging groups reimagine the candidate experience at ServiceNow. People with Disabilities at Now is focused on our foundation by building more awareness and getting more engagement.
    AI and Automation
    How a chatbot taught us never to settle for complex technology
    March 05, 2021
  • Gartner Magic Quadrant 2020 Customer Service
    Digital Transformation
    ServiceNow named a Leader in the 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center
    July 30, 2020
  • Man at computer talking
    Customer Experience
    ServiceNow and Zoom prove that great customer experiences matter
    July 24, 2020
  • Man with tablet
    Customer Experience
    New ways to think about efficient customer service
    July 21, 2020
  • Two men conversing at their computers
    Customer Experience
    The 7 building blocks of customer service
    July 09, 2020
  • Zoom Launches Hardware as a Service
    Customer Experience
    Zoom and ServiceNow partner to make the best work-anywhere experiences even better
    July 07, 2020
  • 2 women shaking hands
    Customer Experience
    Modern service leaders win by focusing on customer convenience
    July 01, 2020
  • Introducing the Now Support mobile app
    Customer Experience
    Adobe and ServiceNow announce global availability of integration
    May 05, 2020
  • Introducing the Now Support mobile app
    Knowledge 2020
    ServiceNow’s Knowledge 2020 launches today, focusing on new era of Employee and Customer Workflow experiences
    May 05, 2020
  • Mastering proactive monitoring
    Customer Experience
    Integrating proactive monitoring with customer service
    April 29, 2020
  • Customer Experience
    Blackhawk Network makes the right connections to avoid costs
    January 24, 2020
  • customer-service-series4.jpg
    Customer Experience
    Translate CSM Trends to Business Value
    January 17, 2020
  • customer-service-series3.jpg
    Customer Experience
    The new customer-centric customer service model
    January 16, 2020
  • customer-service-series2.jpg
    Customer Experience
    Six trends driving customer service transformation
    January 15, 2020
  • Web
    Customer Experience
    Customer service 2020—Are you ready?
    January 14, 2020
  • Web
    Customer Experience
    How Basware took their customer service to a new level
    January 14, 2020
  • Web
    Customer Experience
    10 mind-blowing customer service stats
    November 22, 2019
  • Gartner Magic Quadrant Report
    Customer Experience
    Customer service from A to Z: A ServiceNow glossary for success
    November 08, 2019
  • Customer Experience
    Proactive customer service – How to anticipate and solve issues
    November 06, 2019
  • Customer Experience
    The Value of Customer Service Management for Service Providers
    September 25, 2019
  • Customer Experience
    How to transition customer service from good to great
    August 23, 2019
  • Customer Experience
    Great Customer Service Can Come with Great Cost Savings
    August 08, 2019
  • Customer Experience
    The Keys to Unlocking Growth in Telecom
    July 11, 2019
  • Customer Experience
    How to Turn Raging Customers into Raving Fans
    May 17, 2019
  • Digital Workflows
    Shifting customer service into high gear
    April 16, 2019
  • Customer Service Experience and Business Satisfaction Survey. Woman choose face smile on smart phone
    Customer Experience
    Putting customer support in the driving seat
    February 25, 2019
  • Former ServiceNow interns share about their experiences as full-time employees.
    Life at Now
    Meet former ServiceNow interns who are helping us grow
    We recently spoke with several former interns who are making their mark at ServiceNow. These employees talk culture, growth opportunities, and more.
  • COVID-19 is driving digital transformation.
    Digital Transformation
    No going back: COVID-19 is catalyst for digital transformation
    The COVID-19 pandemic is driving digital transformation as companies strive to stay both agile and resilient. Learn how three industries are responding.
  • Digital workflows help keep airport access secure.
    IT Management
    How digital workflows ensure secure access at Copenhagen Airport
    Copenhagen Airport streamlined the ID card approval process with ServiceNow IT Service Management (ITSM) digital workflows to ensure secure airport access.

Trends & Research

  • Business agility: A businesswoman climbs stairs while talking on her cellphone.
    Research
    Yes, agility is still critical to business success, says IDC
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
Productivity depends on people

Topics

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