Business Impact

  • Digital Workflows
    Transforming IT operations: A conversation with Chanda Dani
  • Introducing the ServiceNow Blog
    Now Platform
    Introducing the ServiceNow Blog
  • Digital Transformation
    Accelerating Thames Water’s IT Flow
  • Now Platform
    ServiceNow EMEA Partner Summit awards 2019 and the winner is…
  • Young businesswoman calling on mobile phone with laptop and coffee on the table.
    Digital Workflows
    Employees should not have to go to work to get to work
  • Customer Stories
    Building a Great Employee Experience is a Team Sport
  • Web
    Business Impact
    ServiceNow Named a 2018 Gartner Peer Insights Customers’ Choice for IT Service Management Tools
  • Web
    Business Impact
    ServiceNow is a Leader in Integrated Risk Management
  • AI and Automation
    ServiceNow Wins Gold: Receives Coveted Stevie® Award for Customer Service
  • Business Impact
    How ServiceNow uses Enterprise Onboarding and Transitions to Accelerate New Hire Provisioning by 94%
  • Business Impact
    How ServiceNow uses ITOM to Reduce P1 and P2 Incidents by 67%
  • Business Impact
    How ServiceNow uses Security Operations to Deliver 6X Faster Processing via Automation and Integration
  • Business Impact
    How ServiceNow Built an Application that Increases Approval Speed of Legal Agreements by 10X
  • Digital Transformation
    How ServiceNow Uses ITBM to Accelerate Project Delivery by 20%
  • Digital Transformation
    Meet ServiceNow Agent Intelligence: Machine Learning for Everyday Work
  • Digital Transformation
    How ServiceNow uses the Now Platform® to achieve a 13-point increase in NPS and a 25% case deflection rate
  • Digital Transformation
    How ServiceNow Uses GRC to Reduce 66% of our SOX Administrative Burden
  • Digital Transformation
    How ServiceNow Uses Performance Analytics to Drive Business Outcomes
  • Digital Transformation
    Using the NowPlatform to transform the IT experience
  • Life at Now
    ServiceNow Tokyo's secret to success - openness
    If there’s one rule that the ServiceNow Tokyo sales team lives by, it’s: bring your ideas to the table. “Everyone wants to contribute,” says Masashi Murase, vice president and managing director of ServiceNow’s Tokyo office. Read more about this successful high-growth team.
  • Life at Now
    Team Hyderabad: Where developers love the learning curve
    Discover more about how our developers in Hyderabad have been able to consistently deliver innovative products and features to our customers.
  • Now on Now
    Employees are on board with onboarding
    ServiceNow welcomes new hires to the family with an onboarding platform that combines all tasks, including cross-functional workflows, and relevant information in a single experience. New hires say the experience—almost fully digital—strongly reflects ServiceNow’s positive culture.

Trends & Research

  • Business Impact
    The future of the workplace—predictions for 2020 and beyond
  • customer-service-series2.jpg
    Customer Experience
    Six trends driving customer service transformation
Productivity depends on people