AI and Automation


  • ServiceNow was named a leader in the Omdia Universe: Selecting an AIOps Solution, 2021-22.
    AI and Automation
    ServiceNow named a leader in Omdia Universe AIOps report
    July 08, 2021
  • People walking to and fro -- an abstract of the need for hyperautomation
    AI and Automation
    Why automation is giving rise to hyperautomation
    July 07, 2021
  • Engineering careers at ServiceNow: 3 employees in the Advanced Technology Group (ATG)
    Careers
    Engineering careers: Making AI accessible
    July 02, 2021
  • Bharathi R. and her team at ServiceNow are developing chatbots, or virtual agents.
    Careers
    Meet Bharathi: Creator of virtual agents, or chatbots
    June 04, 2021
  • Intellibot acquisition boosts ServiceNow automation capabilities with RPA
    Digital Workflows
    Intellibot acquisition to boost ServiceNow automation capabilities with RPA
    March 23, 2021
  • Belonging groups reimagine the candidate experience at ServiceNow. People with Disabilities at Now is focused on our foundation by building more awareness and getting more engagement.
    AI and Automation
    How a chatbot taught us never to settle for complex technology
    March 05, 2021
  • Mastering proactive monitoring
    Customer Experience
    Integrating proactive monitoring with customer service
    April 29, 2020
  • 40onder40 India
    Data and Analytics
    ServiceNow data scientist wins India's 40under40
    April 28, 2020
  • LinkedIn man with headset
    AI and Automation
    Six insights to help integrate AI into your digital strategy
    April 24, 2020
  • AI and Automation
    Building the case for people-first automation
    April 09, 2020
  • AI and Automation
    How automation brings your business ambitions to life
    February 14, 2020
  • ai ops team
    AI and Automation
    Keep pace with the digital speed of your business with AIOps
    September 19, 2019
  • AI and Automation
    How successful CIOs think
    September 13, 2019
  • Why ITOM, ITSM, and AIOps belong together
    AI and Automation
    Why ITOM, ITSM, and AIOps belong together
    August 01, 2019
  • AI and Automation
    Better customer experience starts where CRM ends
    July 15, 2019
  • future of work is human
    AI and Automation
    The Future of Work Is Human — Only Better
    June 05, 2019
  • Business man mergers A.I. (Artificial Intelligence) and human for company management
    AI and Automation
    Taking a more human approach to AI
    February 13, 2019
  • AI and Automation
    Getting smart at being smarter
    February 03, 2019
  • AI and Automation
    ServiceNow Wins Gold: Receives Coveted Stevie® Award for Customer Service
    February 27, 2018
  • Introducing the Now Platform Rome release
    Now Platform
    Welcome to the Now Platform Rome release!
    The Now Platform Rome release includes hundreds of new features that accelerate innovation and help organizations create agile hybrid work environments.
  • Healthcare employee experience: 3 healthcare workers look at a tablet screen.
    Healthcare
    How healthcare company Roche innovated the employee experience
    Learn how healthcare company Roche found more agile, human-centric ways to improve collaboration and, ultimately, the patient and employee experience.
  • Hybrid work employee experience: A young woman works on a laptop at home.
    Employee Experience
    Delivering connected and engaging employee experiences for hybrid work
    The new Employee Workflows capabilities in the Now Platform Rome release are purpose-built employee experiences for hybrid work.

Trends & Research

  • Business agility: A businesswoman climbs stairs while talking on her cellphone.
    Research
    Yes, agility is still critical to business success, says IDC
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
Productivity depends on people

Topics

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