Product Insights


  • ITAM or configuration management? Man sitting on steps outside his house working on laptop
    IT Management
    What comes first: ITAM or configuration management?
    May 17, 2022
  • Digitalization: view of an airplane flying overhead
    Customer Stories
    Singapore Airlines embraces digitalization to soar to new heights
    May 16, 2022
  • Business people talking in an office meeting
    Customer Stories
    4 customer stories that can help your business work better
    May 06, 2022
  • Business people talking in an office meeting
    Customer Stories
    Microsoft implements Predictive Intelligence to modernize support
    May 05, 2022
  • Business people talking in an office meeting
    Now on Now
    Reimagining training and certification: A customer zero story
    May 04, 2022
  • Employee experience: woman working on a laptop outside an office
    Employee Experience
    Employee experience: How we can tackle the Australian skills shortage
    May 02, 2022
  • Field service: Man in hard hat looking at solar panels and a tablet
    Customer Experience
    5 steps to shift from reactive to proactive field service
    April 28, 2022
  • 3 women developers
    Application Development
    How 3 women are shaking up the developer community
    April 27, 2022
  • Climate: close-up of a wind turbine overlooking other wind turbines
    Cybersecurity and risk
    How the SEC’s proposed climate disclosure rules can affect your business
    April 22, 2022
  • Field service: woman wearing hard hat looking at laptop outdoors at sunset
    Customer Experience
    Field service experience could be the next business differentiator
    April 21, 2022
  • San Diego release: surfer holding a surfboard in the ocean
    Now Platform
    Resources to guide you through the Now Platform San Diego release
    April 19, 2022
  • Technology giant Fujitsu: people walking outdoors in Tokyo surrounded by tall buildings
    Customer Stories
    How tech giant Fujitsu revamped itself from inside out
    April 18, 2022
  • Strategic Portfolio Management: woman working on laptop
    IT Management
    IT Business Management becomes Strategic Portfolio Management
    April 13, 2022
  • Government disaster response: rear view of 3 uniformed rescue workers
    Customer Stories
    How tech helps government agency recruit for disaster response
    April 12, 2022
  • IT and operational technology asset management in manufacturing: man in factory looking at laptop while working machine
    Manufacturing
    3 ways to align IT and OT asset management practices
    April 07, 2022
  • Customer service: silhouette of a businessman wearing a headset in an office
    Customer Experience
    CRM Watchlist recognizes ServiceNow customer service strategy
    April 05, 2022
  • Release upgrade: employees collaborating on work in an office
    Now on Now
    Behind the scenes: Tips from a ServiceNow upgrade expert
    March 24, 2022
  • ServiceNow's innovative start in San Diego
    Now Platform
    Now Platform San Diego release stays true to our innovative roots
    March 23, 2022
  • Project management: 4 workers collaborating around a conference table
    Now on Now
    Project management for non-project managers
    March 03, 2022
  • Automation in security: woman working on a laptop in a coffee shop
    Cybersecurity and risk
    4 ways automation can improve your security posture
    March 01, 2022
  • Customer service: woman outdoors with phone to her ear
    Customer Experience
    Streamlining customer service to eliminate wasted time on hold
    February 28, 2022
  • AI in customer experience: woman in mall looking at her smartphone
    AI and Automation
    Can artificial intelligence really improve customer experience?
    February 22, 2022
  • Customer service: woman smiling at smartphone in her hands
    Customer Experience
    How to get all your customer service channels ‘smiling’
    February 18, 2022
  • Customer support: woman working on a laptop
    Now on Now
    Q&A: Transforming customer support to elevate the customer experience
    February 17, 2022
  • Australia customer service generation gap: 2 generations of workers look at a laptop at a table outdoors
    Customer Experience
    Addressing Australia’s customer service generation gap
    February 16, 2022
  • Technology excellence: Woman with laptop sitting on bench at train station
    IT Management
    Technology excellence: The key to business transformation
    February 14, 2022
  • Improving ITSM and customer service with automation: A person holds a smartphone.
    AI and Automation
    3 ways automation can improve ITSM and customer service
    February 10, 2022
  • CIOs driving innovation: A seasoned worker sits at a table working on a laptop.
    IT Management
    How CIOs can drive innovation and empower transformational work
    February 09, 2022
  • Operating excellence: A woman sits at a table working on a laptop.
    Cybersecurity and risk
    How operating excellence is redefining enterprise success
    February 08, 2022
  • Banking IT support: A woman looks holds a smartphone in one hand and a credit card in the other.
    Customer Stories
    Banking platform maker overhauls global IT support, reaps rewards
    February 07, 2022
  • Microsoft Teams collaboration: A woman sits on a couch working on a laptop.
    Now on Now
    Why we adopted Microsoft Teams—and what others can learn from it
    February 01, 2022
  • Power of the cloud: A businessman looks at his smartphone under a cloudy sky.
    IT Management
    Harnessing the power of the cloud to create personalized experiences
    January 26, 2022
  • Proactive IT operations: A woman sits at a laptop in an office.
    IT Management
    Go from reactive to proactive IT operations with AI
    January 25, 2022
  • Connected workforce in manufacturing: A manufacturing worker types on a laptop.
    Manufacturing
    4 benefits of a connected workforce in manufacturing
    January 24, 2022
  • Artificial intelligence: A man speaks into a cellphone.
    AI and Automation
    How to launch artificial intelligence in your organization
    January 21, 2022
  • AIOps: One worker points at a laptop screen while another worker looks on.
    IT Management
    AIOps: Predict and prevent IT issues before they happen
    January 14, 2022
  • A happy man at a laptop: Proactive support operations can reduce customer escalations.
    Now on Now
    How proactive support operations can reduce customer escalations
    January 12, 2022
  • Car parking customer experience: A man walks away from a parked SUV with his cellphone in hand.
    Customer Stories
    How Scheidt & Bachmann improved the car parking experience
    January 06, 2022
  • Customer experience: A woman looks at her cellphone at a coffee shop.
    Customer Experience
    Rethinking customer experience
    January 05, 2022
  • Two IT support workers take calls.
    Now on Now
    4 ways IT support can scale and deliver exceptional service
    January 04, 2022
  • Now at Work: Helping companies embrace digital transformation
    Events
    Now at Work: Helping companies embrace digital transformation
    December 20, 2021
  • AI search: A person types on a laptop.
    Now on Now
    AI Search: The secret to better customer self-service
    December 16, 2021
  • Customer data models: A woman sits in front of a laptop.
    Customer Experience
    How Customer Data Models for B2B2C improve customer service
    December 14, 2021
  • Field service management: 2 co-workers with hard hats standing in a warehouse
    Customer Experience
    3 ways to improve field service management
    December 13, 2021
  • Customer-led innovation: 3 colleagues meet to discuss business.
    Now Platform
    How customer-led innovation drives growth at ServiceNow
    December 09, 2021
  • IT learning: A woman types on a laptop.
    Now on Now
    3 simple steps to rejuvenate your IT learning program
    December 08, 2021
  • Vaccine validation: A healthcare workers administers a vaccine to a patient.
    Employee Experience
    How the NBA is creating the future of employee experience
    December 06, 2021
  • Boosting agent productivity: 2 customer service agents with headsets sitting in front of computers
    Customer Experience
    How to boost agent productivity and improve the customer journey
    December 06, 2021
  • Driving customer experience: A man and woman smile at a computer monitor.
    Customer Experience
    Driving customer experience with connected digital workflows
    December 03, 2021
  • Customer engagement: A man sits in front of a laptop with a smile on his face.
    Customer Experience
    How to improve customer engagement: Use conversational messaging
    November 30, 2021
  • ITAM or configuration management? Man sitting on steps outside his house working on laptop
    IT Management
    What comes first: ITAM or configuration management?
    IT asset management (ITAM) and configuration management are critical for IT modernization initiatives. Find out which should be implemented first.
  • Project management: 4 workers collaborating around a conference table
    Now on Now
    Project management for non-project managers
    The custom training team needed to manage projects from inception to close but had very little project management experience. Discover their solution.
  • Car parking customer experience: A man walks away from a parked SUV with his cellphone in hand.
    Customer Stories
    How Scheidt & Bachmann improved the car parking experience
    By making the customer experience smooth, simple, and convenient, car parks can bring a service culture to a cold and impersonal interaction.

Trends & Research

  • ServiceNow was named a leader in the Omdia Universe: Selecting an AIOps Solution, 2021-22.
    AI and Automation
    ServiceNow named a leader in Omdia Universe AIOps report
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
Productivity depends on people

Topics

Year