Will Giammona

Will Giammona, Senior Director, Certification, Recognition, and Events, ServiceNow

Will Giammona is the senior director of certification, recognition, and events at ServiceNow. He has more than 20 years of experience in global enterprise software training and certification, with deep work in leadership, certification programs, curriculum development, program management, events, technical instruction, philanthropic programs, gamification, and recognition. 

Will has led ServiceNow's certification team for three years and evolved ServiceNow's certifications to be some of the most sought-after in the industry.

  • Colleagues working on a laptop together
    Now Platform
    IDC survey validates the benefits of ServiceNow certification
    November 29, 2021


  • Image of magic quadrant leader report
    IT Management
    ServiceNow is again a Magic Quadrant Leader in Enterprise Agile Planning Tools
    ServiceNow has been recognized as a Leader in the Gartner Magic Quadrant for Enterprise Agile Planning Tools for the second year in a row. Find out why.
  • 3 women developers
    Application Development
    How 3 women are shaking up the developer community
    Three women from different backgrounds, inclinations, and industries are shaking up the developer community. Find out how and why they become developers.
  • ESG: solar farm
    Cybersecurity and risk
    Survey: ESG is a business imperative
    Businesses across the globe are under pressure to address environmental, social, and governance (ESG) issues. Learn ESG benefits and how to reach ESG goals.

Trends & Research

  • ServiceNow was named a leader in the Omdia Universe: Selecting an AIOps Solution, 2021-22.
    AI and Automation
    ServiceNow named a leader in Omdia Universe AIOps report
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • Business agility: A businesswoman climbs stairs while talking on her cellphone.
    IT Management
    Yes, agility is still critical to business success, says IDC
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