Vivek Ambekar is a data informatics analyst at ServiceNow. He has extensive experience in business intelligence solutions for service management—from ideation, strategy, and planning to deployment and ongoing operations. At ServiceNow, he's managed multiple teams and programs to meet business needs and objectives. Vivek led the development and operationalization of Performance Analytics for ServiceNow IT, which helped transform IT into a data-driven organization and improve the speed of operations. He's currently responsible for the CIO dashboard, a data-driven dashboard for smarter decision-making.