Valerie O'Connell

Valerie O'Connell, Research Director, EMA

Valerie O’Connell is research director at Enterprise Management Associates (EMA), where she covers digital service execution. Her practice area and field research involve AIOps/automation, IT service management/enterprise service management, Asset and end-user experience technologies, business impact, and trends.


  • Enterprise SRE (site reliability engineering): where service reliability and business agility meet
    Application Development
    Service quality and the rising need for enterprise SRE
    June 15, 2021

Featured

  • Image of magic quadrant leader report
    IT Management
    ServiceNow is again a Magic Quadrant Leader in Enterprise Agile Planning Tools
    ServiceNow has been recognized as a Leader in the Gartner Magic Quadrant for Enterprise Agile Planning Tools for the second year in a row. Find out why.
  • 3 women developers
    Application Development
    How 3 women are shaking up the developer community
    Three women from different backgrounds, inclinations, and industries are shaking up the developer community. Find out how and why they become developers.
  • ESG: solar farm
    Cybersecurity and risk
    Survey: ESG is a business imperative
    Businesses across the globe are under pressure to address environmental, social, and governance (ESG) issues. Learn ESG benefits and how to reach ESG goals.

Trends & Research

  • ServiceNow was named a leader in the Omdia Universe: Selecting an AIOps Solution, 2021-22.
    AI and Automation
    ServiceNow named a leader in Omdia Universe AIOps report
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • Business agility: A businesswoman climbs stairs while talking on her cellphone.
    IT Management
    Yes, agility is still critical to business success, says IDC
Productivity depends on people
4 ways AI can power IT asset management

Topics

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