Valerie O'Connell

Valerie O'Connell, Research Director, EMA

Valerie O’Connell is research director at Enterprise Management Associates (EMA), where she covers digital service execution. Her practice area and field research involve AIOps/automation, IT service management/enterprise service management, Asset and end-user experience technologies, business impact, and trends.


  • Enterprise SRE (site reliability engineering): where service reliability and business agility meet
    Application Development
    Service quality and the rising need for enterprise SRE
    June 15, 2021

Featured

  • Engineering careers at ServiceNow: 3 employees in the Advanced Technology Group (ATG)
    AI and Automation
    Engineering careers: Making AI accessible
    Explore ServiceNow engineering careers. “What attracted me is the idea of developing AI and making it accessible to companies and individuals.”
  • Belonging groups reimagine the candidate experience at ServiceNow. People with Disabilities at Now is focused on our foundation by building more awareness and getting more engagement.
    Application Development
    Welcome to Quebec release!
    With today’s introduction of the Now Platform Quebec release, ServiceNow is delivering new levels of innovation, agility and productivity
  • EPA Victoria transforms from ITSM to enterprise service management - ServiceNow Blog
    Digital Transformation
    From ITSM to enterprise service management
    EPA Victoria started rolling out ServiceNow as an ITSM tool but always had the intent that it would be an enterprise service management tool.

Trends & Research

  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • employee workflow solutions help remote employees stay safe 
    Application Development
    How building an app can boost your team’s efficiency
  • How the pandemic has affected business agility
    Digital Workflows
    Workflow Quarterly: The business agility imperative
Productivity depends on people
4 ways AI can power IT asset management

Topics

Year