Tom Yeatts

Tom Yeatts is the ServiceNow Chief Technology Officer for State & Local Government and Education.  He is passionate about the role of technology to help streamline government and educational service delivery, and enjoys working collaboratively to deliver practical solutions that save organizations both time and money, while increasing productivity and providing for a delightful customer experience. Prior to ServiceNow, Tom was Deputy CIO for Howard County, Maryland, where he led initiatives to automate workflows, digitize processes, and elevate the level of citizen experience in his County. Since their daughters have left the nest, Tom and his wife currently share their house with four high-maintenance dogs.

  • Digital Workflows
    Re-imagining online citizen engagement
    August 20, 2019

Featured

  • Customer experience: A woman sits at a table in a vacant cafe working on a laptop.
    Customer Experience
    Delivering a seamless customer experience through innovation
    To deliver a great customer experience, put yourself in your customers’ shoes and learn their pain points. That can lead to consistently high-level services.
  • Early careers at ServiceNow: 4 interns turned full-time employees
    Careers
    Early careers at ServiceNow: Culture and opportunity for advancement
    College students are attracted to company culture and career development. Learn about early careers at ServiceNow from four interns turned full-time employees.
  • Improving telecommunications: A businessman stands in a concrete structure holding a phone.
    Telecommunications
    3 ways telecommunications companies can improve the customer experience
    To continue to thrive, telecommunications companies must put customers at the center of the business. Learn three ways to improve the customer experience.

Trends & Research

  • Business agility: A businesswoman climbs stairs while talking on her cellphone.
    Research
    Yes, agility is still critical to business success, says IDC
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • employee workflow solutions help remote employees stay safe 
    Application Development
    How building an app can boost your team’s efficiency
Productivity depends on people
4 ways AI can power IT asset management

Topics

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