Tom Yeatts

Tom Yeatts is the ServiceNow Chief Technology Officer for State & Local Government and Education.  He is passionate about the role of technology to help streamline government and educational service delivery, and enjoys working collaboratively to deliver practical solutions that save organizations both time and money, while increasing productivity and providing for a delightful customer experience. Prior to ServiceNow, Tom was Deputy CIO for Howard County, Maryland, where he led initiatives to automate workflows, digitize processes, and elevate the level of citizen experience in his County. Since their daughters have left the nest, Tom and his wife currently share their house with four high-maintenance dogs.

  • Government
    Re-imagining online citizen engagement
    August 20, 2019

Featured

  • Image of magic quadrant leader report
    IT Management
    ServiceNow is again a Magic Quadrant Leader in Enterprise Agile Planning Tools
    ServiceNow has been recognized as a Leader in the Gartner Magic Quadrant for Enterprise Agile Planning Tools for the second year in a row. Find out why.
  • 3 women developers
    Application Development
    How 3 women are shaking up the developer community
    Three women from different backgrounds, inclinations, and industries are shaking up the developer community. Find out how and why they become developers.
  • ESG: solar farm
    Cybersecurity and risk
    Survey: ESG is a business imperative
    Businesses across the globe are under pressure to address environmental, social, and governance (ESG) issues. Learn ESG benefits and how to reach ESG goals.

Trends & Research

  • ServiceNow was named a leader in the Omdia Universe: Selecting an AIOps Solution, 2021-22.
    AI and Automation
    ServiceNow named a leader in Omdia Universe AIOps report
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • Business agility: A businesswoman climbs stairs while talking on her cellphone.
    IT Management
    Yes, agility is still critical to business success, says IDC
Productivity depends on people
4 ways AI can power IT asset management

Topics

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