Tom Yeatts

Tom Yeatts is the ServiceNow Chief Technology Officer for State & Local Government and Education.  He is passionate about the role of technology to help streamline government and educational service delivery, and enjoys working collaboratively to deliver practical solutions that save organizations both time and money, while increasing productivity and providing for a delightful customer experience. Prior to ServiceNow, Tom was Deputy CIO for Howard County, Maryland, where he led initiatives to automate workflows, digitize processes, and elevate the level of citizen experience in his County. Since their daughters have left the nest, Tom and his wife currently share their house with four high-maintenance dogs.

  • Digital Workflows
    Re-imagining online citizen engagement
    August 20, 2019

Featured

  • Meet Yannis: ServiceNow France leader
    Life at Now
    Meet Yannis: ServiceNow France leader driven by purpose and diversity
    ServiceNow France offers an inclusive, collaborative environment that combines the advantages of a major company with opportunities associated with start-ups.
  • Combining ITSM and ITOM can help your business be more proactive and resilient.
    IT Management
    4 benefits of combining ITSM and ITOM
    Combining ITSM and ITOM can help you prioritize operations efficiency while delivering the best service to your employees. Learn four benefits.
  • Building a safe workplace for healthcare workers amid a crisis
    Customer Stories
    Building a safe workplace for healthcare workers amid a crisis
    A large healthcare organization wanted to give its employees a safe workplace with technology to better serve their communities. Learn how ServiceNow helped.

Trends & Research

  • Business agility: A businesswoman climbs stairs while talking on her cellphone.
    Research
    Yes, agility is still critical to business success, says IDC
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • employee workflow solutions help remote employees stay safe 
    Application Development
    How building an app can boost your team’s efficiency
Productivity depends on people
4 ways AI can power IT asset management

Topics

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