Todd Idler

Todd Idler, product marketing director, Customer Workflows, ServiceNow

Todd Idler is the product marketing director for Customer Workflows at ServiceNow. He’s responsible for driving demand, adoption, and success of ServiceNow solutions for customer service. Prior to ServiceNow, Todd held leadership roles in audience marketing, solution marketing, and product management at SAP and PeopleSoft. He also led a business software development and applications support department for the investments division of a national insurance and retirement services company.


  • Digitally transforming the customer experience
    Customer Experience
    5 fixes for the customer experience quandary
    May 03, 2021

Featured

  • ESG: Solar panels and greenery in the foreground of a cityscape
    Cybersecurity and risk
    Australia spotlight: Why business leaders need to measure ESG impact
    The environmental, social and governance (ESG) efforts of companies now face intense scrutiny. Find out how to gain visibility to improve ESG reporting.
  • IT troubleshooting: 2 workers sit in a server room in front of a laptop
    IT Management
    Lightstep Notebooks helps speed troubleshooting for SREs and developers
    I’m excited to announce Lightstep Notebooks, an added feature in Lightstep Observability that enables faster, more collaborative and accurate troubleshooting.
  • ServiceNow employees planting trees
    Culture
    Planting trees and growing community
    We partnered to coordinate 12 tree-planting and plant restoration projects around the world. Find out why and ServiceNow employees’ views of the experience.

Trends & Research

  • ServiceNow was named a leader in the Omdia Universe: Selecting an AIOps Solution, 2021-22.
    AI and Automation
    ServiceNow named a leader in Omdia Universe AIOps report
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • Business agility: A businesswoman climbs stairs while talking on her cellphone.
    IT Management
    Yes, agility is still critical to business success, says IDC
Productivity depends on people
4 ways AI can power IT asset management

Topics

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