Todd Idler

Todd Idler, product marketing director, Customer Workflows, ServiceNow

Todd Idler is the product marketing director for Customer Workflows at ServiceNow. He’s responsible for driving demand, adoption, and success of ServiceNow solutions for customer service. Prior to ServiceNow, Todd held leadership roles in audience marketing, solution marketing, and product management at SAP and PeopleSoft. He also led a business software development and applications support department for the investments division of a national insurance and retirement services company.


  • Digitally transforming the customer experience
    Customer Experience
    5 fixes for the customer experience quandary
    May 03, 2021

Featured

  • employee workflow solutions help remote employees stay safe 
    Now on Now
    Rethinking IT asset management using a zero-touch process
    Using ServiceNow IT Asset Management (ITAM), we built a zero-touch process that automates the ordering, asset tagging, delivery, and setup of new laptops.
  • Our journey to net zero by 2030
    Cybersecurity and risk
    ServiceNow commits to net-zero greenhouse gas emissions by 2030
    ServiceNow has committed to achieve net-zero greenhouse gas (GHG) emissions by 2030—two decades earlier than anticipated—across our entire value chain.
  • Zero-trust architecture: A military woman types on a keyboard while looking at three monitors.
    Government
    5 ways federal agencies can augment a zero-trust architecture
    Federal government agencies have been mandated to advance toward a zero-trust architecture. Learn five ways they can augment one using the Now Platform.

Trends & Research

  • ServiceNow was named a leader in the Omdia Universe: Selecting an AIOps Solution, 2021-22.
    AI and Automation
    ServiceNow named a leader in Omdia Universe AIOps report
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • Business agility: A businesswoman climbs stairs while talking on her cellphone.
    IT Management
    Yes, agility is still critical to business success, says IDC
Productivity depends on people
4 ways AI can power IT asset management

Topics

Year