Thangavel Viswam

Thangavel Viswam, Director, AIOps and Ops Analytics, IT Strategic Projects, ServiceNow

Thangavel Viswam is the director of AIOps and ops analytics, IT strategic projects, at ServiceNow. He has 17 years of industry experience. As an IT Operations Management (ITOM) and IT Service Management (ITSM) practitioner, he serves as customer zero, or the first team to implement new Now Platform capabilities. Thangavel's dream is to build an "AI brain" to augment the life of the engineering and operations teams and to increase productivity multifold.


  • Delivering on the promise of AIOps
    Now on Now
    The journey to AIOps begins with an automation-first mindset
    May 13, 2021

Featured

  • Gen Z and the future of work: ServiceNow co-ops share about their experience.
    Culture
    3 Gen Z expectations for the future of work
    Based on conversations with students in the ServiceNow early-in-career co-op program, here are three key Gen Z expectations influencing the future of work.
  • Hybrid work: A businessman sits in his home conversing with fellow employees through his computer screen.
    Employee Experience
    New Microsoft Cloud PC integration optimizes hybrid work
    As we embrace the new reality of hybrid work, making desktops accessible from anywhere will be critical. Learn how ServiceNow and Microsoft can help.
  • Improve employee experience: A smiling man interacting with his smartphone
    Employee Experience
    How ServiceNow and Microsoft Teams improve the employee experience
    Combining Microsoft Teams collaboration and communication with ServiceNow predictive intelligence and AI capabilities can improve employee experience.

Trends & Research

  • Business agility: A businesswoman climbs stairs while talking on her cellphone.
    Research
    Yes, agility is still critical to business success, says IDC
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • employee workflow solutions help remote employees stay safe 
    Application Development
    How building an app can boost your team’s efficiency
Productivity depends on people
4 ways AI can power IT asset management

Topics

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