Susanne Hansen

Susanne Hansen

Susanne Hansen, Head of Digitalization and Development in GroupServices, Copenhagen Municipality.

Susanne has many years of managementexperience from both the state and the municipality to support the efficiencyimprovement agenda in the administrative area, among other things throughdigitization and optimization. Susanne has recently been the project managerfor the implementation of the Service Platform in the Municipality ofCopenhagen, today she is responsible for continuing the goal of fully automatingadministrative tasks in Group Services.


  • Two men conversing at their computers
    Customer Stories
    Lessons from the city of Copenhagen
    July 14, 2020

Featured

  • Image of magic quadrant leader report
    Careers
    4 tips to help early-career international students in their job search
    We continue the conversation to help early-career international students improve their job search. Learn four tips, plus insights from an executive.
  • Image of magic quadrant leader report
    IT Management
    ServiceNow is again a Magic Quadrant Leader in Enterprise Agile Planning Tools
    ServiceNow has been recognized as a Leader in the Gartner Magic Quadrant for Enterprise Agile Planning Tools for the second year in a row. Find out why.
  • 3 women developers
    Application Development
    How 3 women are shaking up the developer community
    Three women from different backgrounds, inclinations, and industries are shaking up the developer community. Find out how and why they become developers.

Trends & Research

  • ServiceNow was named a leader in the Omdia Universe: Selecting an AIOps Solution, 2021-22.
    AI and Automation
    ServiceNow named a leader in Omdia Universe AIOps report
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • Business agility: A businesswoman climbs stairs while talking on her cellphone.
    IT Management
    Yes, agility is still critical to business success, says IDC
Productivity depends on people
4 ways AI can power IT asset management

Topics

Year