Spandan Chakraborty

Spandan Chakraborty, Director of IT Product Engineering, ServiceNow

Spandan Chakraborty is the director of IT product engineering at ServiceNow. He leads a team of developers and creators focused on product innovation and incubation in IT. 


  • The ServiceNow Meeting Recordings app helps users overcome Zoom fatigue and FOMO.
    Now on Now
    Meeting Recordings app: Overcome Zoom fatigue and FOMO
    June 02, 2021

Featured

  • ServiceNow employees planting trees
    Culture
    Planting trees and growing community
    We partnered to coordinate 12 tree-planting and plant restoration projects around the world. Find out why and ServiceNow employees’ views of the experience.
  • Customer service: smiling businessman on phone walking outdoors
    Customer Experience
    Survey: 3 tips to deliver world-class customer service
    Customer experience and customer service go hand in hand. You can’t deliver consumer-grade experiences without great customer service. Learn three tips.
  • Data augmentation for intent classification with Large Language Models
    Research
    Data augmentation for intent classification with off-the-shelf large language models
    Off-the-shelf large language models like GPT-3 look promising to generate training data even for complex classification setups like intent classification.

Trends & Research

  • ServiceNow was named a leader in the Omdia Universe: Selecting an AIOps Solution, 2021-22.
    AI and Automation
    ServiceNow named a leader in Omdia Universe AIOps report
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • Business agility: A businesswoman climbs stairs while talking on her cellphone.
    IT Management
    Yes, agility is still critical to business success, says IDC
Productivity depends on people
4 ways AI can power IT asset management

Topics

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