Spandan Chakraborty is the director of IT product engineering at ServiceNow. He leads a team of developers and creators focused on product innovation and incubation in IT.
Now on Now
Meeting Recordings app: Overcome Zoom fatigue and FOMO
We partnered to coordinate 12 tree-planting and plant restoration projects around the world. Find out why and ServiceNow employees’ views of the experience.
Customer Experience
Survey: 3 tips to deliver world-class customer service
Customer experience and customer service go hand in hand. You can’t deliver consumer-grade experiences without great customer service. Learn three tips.
Research
Data augmentation for intent classification with off-the-shelf large language models
Off-the-shelf large language models like GPT-3 look promising to generate training data even for complex classification setups like intent classification.
Trends & Research
AI and Automation
ServiceNow named a leader in Omdia Universe AIOps report
Customer Experience
Top 3 priorities to enhance customer experience
IT Management
Yes, agility is still critical to business success, says IDC