ServiceNow Research

The ServiceNow Research team does both fundamental and applied research to futureproof AI-powered experiences for all users of the Now Platform. We make workflows smarter, AI workloads more efficient, and are committed to making socially responsible contributions to the AI community. Our company values are our unique identity. Together, we deliver on our commitment to each other to live our best lives, do our best work, and fulfill our purpose together.


  • Open-source Azimuth logo
    Research
    Introducing Azimuth, an open-source project from ServiceNow
    June 14, 2022
  • Data augmentation for intent classification with Large Language Models
    Research
    Data augmentation for intent classification with off-the-shelf large language models
    June 10, 2022
  • Multi-label Iterated Learning (MILe)
    Research
    Multi-label Iterated Learning for image classification with label ambiguity
    June 10, 2022
  • Papers accepted at ACL 2022
    Research
    ServiceNow Research spotlight: Papers accepted at ACL 2022
    April 21, 2022
  • "When it comes time to put new AI models or breakthroughs into practice, deployment must occur at larger scale than what we consider in a research paper." Nicolas Chapados, VP, Research, NVIDIA GTC '22 - Leaders in AI Panel Discussion
    Research
    NVIDIA GTC '22 - Leaders in AI Panel Discussion and Q&A
    March 22, 2022
  • Papers accepted at the 2022 IEEE/CVF Conference on Computer Vision and Pattern Recognition (CVPR)
    Research
    ServiceNow Research spotlight: Papers accepted at the 2022 IEEE/CVF Conference on Computer Vision and Pattern Recognition (CVPR)
    March 14, 2022
  • Bridging the Gap Between AI Planning and Reinforcement Learning
    Research
    3rd Planning and Reinforcement Learning Workshop @ ICAPS 2022
    March 01, 2022
  • Deep Learning for Code
    Research
    DL4C Workshop @ ICLR 2022
    February 22, 2022
  • Learning with Limited Labelled Data for Image and Video Understanding
    Research
    L3D-IVU Workshop @ CVPR 2022
    February 17, 2022
  • Anchoring Machine Learning in Classical Algorithmic Theory
    Research
    GroundedML Workshop @ ICLR 2022
    February 16, 2022
  • Continual Learning in Computer Vision
    Research
    3rd CLVision CVPR Workshop
    February 15, 2022
  • Papers accepted at the Thirty-fifth Conference on Neural Information Processing Systems, NeurIPS 2021
    Research
    Thirty-fifth Conference on Neural Information Processing Systems - NeurIPS 2021
    December 07, 2021

Featured

  • ServiceNow employees planting trees
    Culture
    Planting trees and growing community
    We partnered to coordinate 12 tree-planting and plant restoration projects around the world. Find out why and ServiceNow employees’ views of the experience.
  • Customer service: smiling businessman on phone walking outdoors
    Customer Experience
    Survey: 3 tips to deliver world-class customer service
    Customer experience and customer service go hand in hand. You can’t deliver consumer-grade experiences without great customer service. Learn three tips.
  • Data augmentation for intent classification with Large Language Models
    Research
    Data augmentation for intent classification with off-the-shelf large language models
    Off-the-shelf large language models like GPT-3 look promising to generate training data even for complex classification setups like intent classification.

Trends & Research

  • ServiceNow was named a leader in the Omdia Universe: Selecting an AIOps Solution, 2021-22.
    AI and Automation
    ServiceNow named a leader in Omdia Universe AIOps report
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • Business agility: A businesswoman climbs stairs while talking on her cellphone.
    IT Management
    Yes, agility is still critical to business success, says IDC
Productivity depends on people
4 ways AI can power IT asset management

Topics

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