Rob Pickering is senior director of the Now on Now program at ServiceNow. He and his team relentlessly use the Now Platform to create digital workflows that deliver great experiences and unlock productivity.
Now on Now
The Rome release starts at home—a customer zero story
At ServiceNow, we identified employee offboarding as an opportunity for improvement. Find out how we slashed offboarding time 70% and cost per offboard by 73%.
IT Management
What comes first: ITAM or configuration management?
IT asset management (ITAM) and configuration management are critical for IT modernization initiatives. Find out which should be implemented first.
Now on Now
Project management for non-project managers
The custom training team needed to manage projects from inception to close but had very little project management experience. Discover their solution.
Trends & Research
AI and Automation
ServiceNow named a leader in Omdia Universe AIOps report
Customer Experience
Top 3 priorities to enhance customer experience
IT Management
Yes, agility is still critical to business success, says IDC