Raghu Bellamkonda, Knowledge Specialist
Raghu defines, implements, and maintains a Knowledge-Centered Support (KCS) methodology that drives knowledge capture and sharing. He alsoengage cross functional teams as required to complete tasks, validate content and update Knowledge Base.
With over twelve years of experience, Raghu has led through different roles from TSE to Quality Lead. And, on completing KCS certification, handled different profiles/ roles such as Knowledge Centered Support (KCS) Advisor, KM Analyst, KM Technical Manager, Forums Administrator, Social Media Owner. Through current and past roles, I’ve gained experience with implementing and maintaining knowledge base systems and KM/KCS programs as well as defining strategy and requirements including those related to web site and ticketing integrations.
Outside of work, he spends time with family, watches action/ sci-fi movies and visiting new places.