Raghu Bellamkonda

Raghu Bellamkonda, Knowledge Specialist

Raghu defines, implements, and maintains a Knowledge-Centered Support (KCS) methodology that drives knowledge capture and sharing.  He alsoengage cross functional teams as required to complete tasks, validate content and update Knowledge Base.

With over twelve years of experience, Raghu has led through different roles from TSE to Quality Lead. And, on completing KCS certification, handled different profiles/ roles such as Knowledge Centered Support (KCS) Advisor, KM Analyst, KM Technical Manager, Forums Administrator, Social Media Owner. Through current and past roles, I’ve gained experience with implementing and maintaining knowledge base systems and KM/KCS programs as well as defining strategy and requirements including those related to web site and ticketing integrations. 

Outside of work, he spends time with family, watches action/ sci-fi movies and visiting new places.  


  • Life at Now
    Giving At Now: How a long-distance connection keeps on giving
    December 10, 2019

Featured

  • Project management: 4 workers collaborating around a conference table
    Now on Now
    Project management for non-project managers
    The custom training team needed to manage projects from inception to close but had very little project management experience. Discover their solution.
  • Car parking customer experience: A man walks away from a parked SUV with his cellphone in hand.
    Customer Stories
    How Scheidt & Bachmann improved the car parking experience
    By making the customer experience smooth, simple, and convenient, car parks can bring a service culture to a cold and impersonal interaction.
  • Business optimization: A businessman walking in front of a cityscape
    AI and Automation
    How business optimization efforts stack up
    Many organizations have taken steps toward optimization to reap its rewards. Find out the drivers, where businesses stand, and areas for improvement.

Trends & Research

  • ServiceNow was named a leader in the Omdia Universe: Selecting an AIOps Solution, 2021-22.
    AI and Automation
    ServiceNow named a leader in Omdia Universe AIOps report
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • Business agility: A businesswoman climbs stairs while talking on her cellphone.
    IT Management
    Yes, agility is still critical to business success, says IDC
Productivity depends on people
4 ways AI can power IT asset management

Topics

Year