Peter Doherty

Peter Doherty, IT Service Management Director, ServiceNow APJ

Peter Doherty is the IT Service Management (ITSM) director for ServiceNow in Asia Pacific. He has extensive enterprise service management experience across Asia Pacific and has quite a following on social media as the "ESM Ninja." He's widely published on the subjects of service catalog, enterprise service management, IT asset management, and cultural and organizational change management. 

Peter is an ITIL V2 Master (Distinction)/ITIL V3 Expert, a contributing author to the ITIL V3 Service Operations Book, and a principal consultant with ServiceNow.


  • Hybrid work: A woman with a headset on smiles at her colleague on her laptop screen.
    Employee Experience
    The new world of hybrid work in Australia and New Zealand
    August 31, 2021

Featured

  • Offboarding: Woman using smartphone outside against cityscape at dusk
    Now on Now
    Automating the employee offboarding experience
    At ServiceNow, we identified employee offboarding as an opportunity for improvement. Find out how we slashed offboarding time 70% and cost per offboard by 73%.
  • ITAM or configuration management? Man sitting on steps outside his house working on laptop
    IT Management
    What comes first: ITAM or configuration management?
    IT asset management (ITAM) and configuration management are critical for IT modernization initiatives. Find out which should be implemented first.
  • Project management: 4 workers collaborating around a conference table
    Now on Now
    Project management for non-project managers
    The custom training team needed to manage projects from inception to close but had very little project management experience. Discover their solution.

Trends & Research

  • ServiceNow was named a leader in the Omdia Universe: Selecting an AIOps Solution, 2021-22.
    AI and Automation
    ServiceNow named a leader in Omdia Universe AIOps report
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • Business agility: A businesswoman climbs stairs while talking on her cellphone.
    IT Management
    Yes, agility is still critical to business success, says IDC
Productivity depends on people
4 ways AI can power IT asset management

Topics

Year