Paul Selby

Paul Selby is a product marketing director for ServiceNow Customer Service Management. Previously Paul held product management and customer service and technical support management roles at several software companies, serving all industry segments and large enterprise to small business and retail customers. An avid runner, he resides in Springfield, Oregon and can often be found putting miles in on the streets of his hometown.

  • employee workflow solutions help remote employees stay safe 
    COVID-19
    ServiceNow addresses vaccine management challenges
    January 25, 2021
  • Gartner Magic Quadrant 2020 Customer Service
    Digital Transformation
    ServiceNow named a Leader in the 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center
    July 30, 2020
  • Digital Workflows
    Shifting customer service into high gear
    April 16, 2019

Featured

  • Engineering careers at ServiceNow: 3 employees in the Advanced Technology Group (ATG)
    AI and Automation
    Engineering careers: Making AI accessible
    Explore ServiceNow engineering careers. “What attracted me is the idea of developing AI and making it accessible to companies and individuals.”
  • Belonging groups reimagine the candidate experience at ServiceNow. People with Disabilities at Now is focused on our foundation by building more awareness and getting more engagement.
    Application Development
    Welcome to Quebec release!
    With today’s introduction of the Now Platform Quebec release, ServiceNow is delivering new levels of innovation, agility and productivity
  • EPA Victoria transforms from ITSM to enterprise service management - ServiceNow Blog
    Digital Transformation
    From ITSM to enterprise service management
    EPA Victoria started rolling out ServiceNow as an ITSM tool but always had the intent that it would be an enterprise service management tool.

Trends & Research

  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • employee workflow solutions help remote employees stay safe 
    Application Development
    How building an app can boost your team’s efficiency
  • How the pandemic has affected business agility
    Digital Workflows
    Workflow Quarterly: The business agility imperative
Productivity depends on people
4 ways AI can power IT asset management

Topics

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