Mikaela Linden

Mikaela Linden, Telia Company
Mikaela Linden is head of service catalog and customer integrations for Telia Company. She’s been working with ServiceNow implementations since 2017. Mikaela is the business solution owner of the “PLAZA”—a self-service portal where staff can find everything they need to support their role, quickly and easily.

  • Employee experience: 5 employees stand chatting in an office.
    Customer Stories
    The employee experience should focus on people, not technology
    August 19, 2021

Featured

  • Data augmentation for intent classification with Large Language Models
    Research
    Data Augmentation for Intent Classification with Off-the-shelf Large Language Models
    Off-the-shelf large language models like GPT-3 look promising to generate training data even for complex classification setups like intent classification.
  • "When it comes time to put new AI models or breakthroughs into practice, deployment must occur at larger scale than what we consider in a research paper." Nicolas Chapados, VP, Research, NVIDIA GTC '22 - Leaders in AI Panel Discussion
    Research
    NVIDIA GTC '22 - Leaders in AI Panel Discussion and Q&A
    Leaders in AI Panel Discussion: Throughout the GTC session broadcast, there was a real-time Q&A, with Bryan Catanzaro and Nicolas Chapados both moderating.
  • Bridging the Gap Between AI Planning and Reinforcement Learning
    Research
    3rd Planning and Reinforcement Learning Workshop @ ICAPS 2022
    ServiceNow Research will co-host the 3rd edition of the Planning and Reinforcement Learning Workshop: Bridging the Gap Between AI Planning and Reinforcement Learning.

Trends & Research

  • ServiceNow was named a leader in the Omdia Universe: Selecting an AIOps Solution, 2021-22.
    AI and Automation
    ServiceNow named a leader in Omdia Universe AIOps report
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • Business agility: A businesswoman climbs stairs while talking on her cellphone.
    IT Management
    Yes, agility is still critical to business success, says IDC
Productivity depends on people
4 ways AI can power IT asset management

Topics

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