Michael Ramsey

Michael Ramsey, VP, Product Management, Customer Workflow Products, ServiceNow

Michael Ramsey is VP of product management for ServiceNow’s Customer Workflow products, which enable organizations to create seamless customer experiences and drive fierce customer loyalty. He's responsible for strategy and execution throughout the product lifecycle, including managing strategic partnerships, investments, and mergers and acquisitions. 

With more than 20 years of experience as a product manager, solution architect, and software consultant, Michael brings with him deep expertise of the SaaS business model and enterprise software, as well as in-depth knowledge of cloud and mobile software development with hands-on experience running billion-dollar product lines.


  • Customer service: A couple sit on their couch with a dog, looking at a laptop.
    Customer Experience
    ServiceNow and Qualtrics enhance customer service to deliver empathy
    December 15, 2021

Featured

  • Image of magic quadrant leader report
    IT Management
    ServiceNow is again a Magic Quadrant Leader in Enterprise Agile Planning Tools
    ServiceNow has been recognized as a Leader in the Gartner Magic Quadrant for Enterprise Agile Planning Tools for the second year in a row. Find out why.
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    Application Development
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    Three women from different backgrounds, inclinations, and industries are shaking up the developer community. Find out how and why they become developers.
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Trends & Research

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    AI and Automation
    ServiceNow named a leader in Omdia Universe AIOps report
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    Customer Experience
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    IT Management
    Yes, agility is still critical to business success, says IDC
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Topics

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