Michael Cheng

Michael Cheng, Senior Manager, Information Systems Management, IT, ServiceNow

Michael Cheng is the senior manager of information systems management in IT at ServiceNow. He's been focused on the collaboration and unified communications space for more than 15 years, leading large-scale deployments that affect how an organization communicates both internally and externally. 

Michael leads with the mantra, “The most important goal of any project is maximizing employee experience and productivity. When that's done well, everything else will fall into place.”


  • Microsoft Teams collaboration: A woman sits on a couch working on a laptop.
    Now on Now
    Why we adopted Microsoft Teams—and what others can learn from it
    February 01, 2022

Featured

  • Image of magic quadrant leader report
    Careers
    4 tips to help early-career international students in their job search
    We continue the conversation to help early-career international students improve their job search. Learn four tips, plus insights from an executive.
  • Image of magic quadrant leader report
    IT Management
    ServiceNow is again a Magic Quadrant Leader in Enterprise Agile Planning Tools
    ServiceNow has been recognized as a Leader in the Gartner Magic Quadrant for Enterprise Agile Planning Tools for the second year in a row. Find out why.
  • 3 women developers
    Application Development
    How 3 women are shaking up the developer community
    Three women from different backgrounds, inclinations, and industries are shaking up the developer community. Find out how and why they become developers.

Trends & Research

  • ServiceNow was named a leader in the Omdia Universe: Selecting an AIOps Solution, 2021-22.
    AI and Automation
    ServiceNow named a leader in Omdia Universe AIOps report
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • Business agility: A businesswoman climbs stairs while talking on her cellphone.
    IT Management
    Yes, agility is still critical to business success, says IDC
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4 ways AI can power IT asset management

Topics

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