Mary Hain

 Kathy Mulvaney
Mary Hain is a Program Communications Manager for ServiceNow's Now on Now program. Her focus is sharing stories about how the company uses its own solutions to work faster and smarter. She has worked in marketing and communications with technology firms for 20+ years.

  • Business people talking in an office meeting
    Now on Now
    Reimagining training and certification: A customer zero story
    May 04, 2022
  • Customer support: woman working on a laptop
    Now on Now
    Q&A: Transforming customer support to elevate the customer experience
    February 17, 2022

Featured

  • Cybersecurity: man sits on train bench with a tablet
    Cybersecurity and risk
    Survey: Cybersecurity requires risk-based management approach
    We’ve entered a new era of cyber risk where cybersecurity is no longer just an IT issue. Find out about the new landscape and how to bolster security.
  • Offboarding: Woman using smartphone outside against cityscape at dusk
    Now on Now
    Automating the employee offboarding experience
    At ServiceNow, we identified employee offboarding as an opportunity for improvement. Find out how we slashed offboarding time 70% and cost per offboard by 73%.
  • ITAM or configuration management? Man sitting on steps outside his house working on laptop
    IT Management
    What comes first: ITAM or configuration management?
    IT asset management (ITAM) and configuration management are critical for IT modernization initiatives. Find out which should be implemented first.

Trends & Research

  • ServiceNow was named a leader in the Omdia Universe: Selecting an AIOps Solution, 2021-22.
    AI and Automation
    ServiceNow named a leader in Omdia Universe AIOps report
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • Business agility: A businesswoman climbs stairs while talking on her cellphone.
    IT Management
    Yes, agility is still critical to business success, says IDC
Productivity depends on people
4 ways AI can power IT asset management

Topics

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