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Marc Lecuyer

Marc Lecuyer is responsible for leading the overall business operations and go-to-market functions for ServiceNow Canada. Prior to this role as general manager, Marc led the Canadian business for RSA Security, a division of Dell Technologies. He has more than 20 years of experience in the IT industry with an infrastructure and cyber defense background.

  • New world of work: woman sitting at table working on a laptop
    Employee Experience
    New world of work: The great re-evaluation
    March 30, 2022
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  • Artificial intelligence: A man speaks into a cellphone.
    AI and Automation
    How to launch artificial intelligence in your organization
    January 21, 2022
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  • Delivering an enhanced customer experience
    Customer Experience
    Enhanced customer experience: A conversation with Rogers Communications
    April 28, 2021
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  • employee workflow solutions help remote employees stay safe 
    Government
    Digital transformation in government and the citizen experience
    February 16, 2021
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  • Employee Experience
    What does Gen Z want at work?
    January 30, 2020
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  • Employee Experience
    How can you help your team find more meaning?
    April 09, 2019
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Featured

  • Offboarding: Woman using smartphone outside against cityscape at dusk
    Now on Now
    Automating the employee offboarding experience
    At ServiceNow, we identified employee offboarding as an opportunity for improvement. Find out how we slashed offboarding time 70% and cost per offboard by 73%.
  • ITAM or configuration management? Man sitting on steps outside his house working on laptop
    IT Management
    What comes first: ITAM or configuration management?
    IT asset management (ITAM) and configuration management are critical for IT modernization initiatives. Find out which should be implemented first.
  • Project management: 4 workers collaborating around a conference table
    Now on Now
    Project management for non-project managers
    The custom training team needed to manage projects from inception to close but had very little project management experience. Discover their solution.

Trends & Research

  • ServiceNow was named a leader in the Omdia Universe: Selecting an AIOps Solution, 2021-22.
    AI and Automation
    ServiceNow named a leader in Omdia Universe AIOps report
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • Business agility: A businesswoman climbs stairs while talking on her cellphone.
    IT Management
    Yes, agility is still critical to business success, says IDC
Productivity depends on people
4 ways AI can power IT asset management

Topics

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