Lynda King

Lynda King

Lynda King, Director of Knowledge Management at ServiceNow, is a seasoned professional and expert with more than 20 years of leading Global Support Operations.  She has implemented CRM technology and Knowledge Management systems including ServiceNow, Salesforce, and Clarify to improve productivity, increased customer value, increased employee engagement to deliver profit to the bottom line.

She has extensive operational experience leading Global Technical Support Operation in mission critical applications.  She has demonstrated success directing cross-functional teams to meet critical project deadlines on budget in a fast paced, high growth and diverse environments.  She also has an exceptional ability to thrive and remain positive and calm in high pressure situations supporting mission critical business and financial applications.

She has traveled the world and is a Certified Freedom Coach in the Cynthia James’ What Will Set You Free Program and a contributing author to a book called I CHOOSE ME by Cynthia James.


  • ServiceNow customers enjoy improved knowledge management
    Digital Transformation
    Four ways to improve knowledge management using Knowledge-Centered Service
    May 15, 2020

Featured

  • Sandeep M., Giu V., and Shibani S., experience creators at ServiceNow
    Careers
    It’s the experience that matters
    Behind every great experience is a great workflow. Learn what is behind a great experience from ServiceNow's User Experience Team.
  • Gartner Magic Quadrant IT vendor risk management tool tile.
    IT Management
    ServiceNow named a Leader in the Gartner Magic Quadrant for IT Vendor Risk Management Tools
    It is my honor to announce ServiceNow has been named a Leader in the 2021 Gartner Magic Quadrant for IT Vendor Risk Management Tools.
  • Enterprise SRE (site reliability engineering): where service reliability and business agility meet
    Application Development
    Service quality and the rising need for enterprise SRE
    Enterprise SRE (site reliability engineering) requires a paradigm shift in how IT operations works with the rest of the enterprise. Service quality is key.

Trends & Research

  • Business agility: A businesswoman climbs stairs while talking on her cellphone.
    Research
    Yes, agility is still critical to business success, says IDC
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • employee workflow solutions help remote employees stay safe 
    Application Development
    How building an app can boost your team’s efficiency
Productivity depends on people
4 ways AI can power IT asset management

Topics

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