Lynda King

Lynda King

Lynda King, Director of Knowledge Management at ServiceNow, is a seasoned professional and expert with more than 20 years of leading Global Support Operations.  She has implemented CRM technology and Knowledge Management systems including ServiceNow, Salesforce, and Clarify to improve productivity, increased customer value, increased employee engagement to deliver profit to the bottom line.

She has extensive operational experience leading Global Technical Support Operation in mission critical applications.  She has demonstrated success directing cross-functional teams to meet critical project deadlines on budget in a fast paced, high growth and diverse environments.  She also has an exceptional ability to thrive and remain positive and calm in high pressure situations supporting mission critical business and financial applications.

She has traveled the world and is a Certified Freedom Coach in the Cynthia James’ What Will Set You Free Program and a contributing author to a book called I CHOOSE ME by Cynthia James.


  • ServiceNow customers enjoy improved knowledge management
    Digital Transformation
    Four ways to improve knowledge management using Knowledge-Centered Service
    05-15-2020

Featured

  • Life at Now
    ServiceNow Tokyo's secret to success - openness
    If there’s one rule that the ServiceNow Tokyo sales team lives by, it’s: bring your ideas to the table. “Everyone wants to contribute,” says Masashi Murase, vice president and managing director of ServiceNow’s Tokyo office. Read more about this successful high-growth team.
  • Life at Now
    Team Hyderabad: Where developers love the learning curve
    Discover more about how our developers in Hyderabad have been able to consistently deliver innovative products and features to our customers.
  • Now on Now
    Employees are on board with onboarding
    ServiceNow welcomes new hires to the family with an onboarding platform that combines all tasks, including cross-functional workflows, and relevant information in a single experience. New hires say the experience—almost fully digital—strongly reflects ServiceNow’s positive culture.

Trends & Research

  • Business Impact
    The future of the workplace—predictions for 2020 and beyond
  • customer-service-series2.jpg
    Customer Experience
    Six trends driving customer service transformation
Productivity depends on people
4 ways AI can power IT asset management

Topics

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