Solutions

  • Products
  • Use Cases
  • Industries
  • WHITE PAPER
  • HR and IT better together
  • Boost productivity and attract quality talent with great employee experiences.
  • EBOOK
  • 5 steps to transformation
  • A proactive, connected client experience is essential for financial services.

Platform

  • ANALYST REPORT
  • The value of digital workflows
  • Get apps to market in half the time at a third of cost with higher satisfaction.

Customers

  • SUCCESS NAVIGATOR
  • Your prescription for success
  • Accelerate outcomes with a step-by-step action plan of proven best practices.

Explore

  • VALUE CALCULATOR
  • Live up to your potential
  • Determine the untapped value across your entire business in just 60 seconds.

Lynda King

Lynda King

Lynda King, Director of Knowledge Management at ServiceNow, is a seasoned professional and expert with more than 20 years of leading Global Support Operations.  She has implemented CRM technology and Knowledge Management systems including ServiceNow, Salesforce, and Clarify to improve productivity, increased customer value, increased employee engagement to deliver profit to the bottom line.

She has extensive operational experience leading Global Technical Support Operation in mission critical applications.  She has demonstrated success directing cross-functional teams to meet critical project deadlines on budget in a fast paced, high growth and diverse environments.  She also has an exceptional ability to thrive and remain positive and calm in high pressure situations supporting mission critical business and financial applications.

She has traveled the world and is a Certified Freedom Coach in the Cynthia James’ What Will Set You Free Program and a contributing author to a book called I CHOOSE ME by Cynthia James.


  • ServiceNow customers enjoy improved knowledge management
    Digital Transformation
    Four ways to improve knowledge management using Knowledge-Centered Service
    05-15-2020

Featured

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    Customer Stories
    AltaGas keeps it simple with out-of-the-box GRC
    09-19-2019
  • Digital Workflows
    How Novartis manages global risk at scale
    07-11-2019
  • County and City of Denver
    Customer Stories
    How Denver replaced spreadsheets with Vendor Risk Management
    07-24-2019
  • Digital Workflows
    How Mary Kay tamed the ITOM beast
    06-20-2019

Trends & Research

DevOps comes to the enterprise
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Topics

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