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Lana Gates

Lana Gates, Managing Editor, ServiceNow Blog

Lana Gates, managing editor of the ServiceNow blog, is an accomplished editor and writer who's covered a variety of industries, including technology, education, and travel. She enjoys a good story and is passionate about creating quality content. 

  • Cybersecurity: man sits on train bench with a tablet
    Cybersecurity and risk
    Survey: Cybersecurity requires risk-based management approach
    May 19, 2022
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  • 3 women developers
    Application Development
    How 3 women are shaking up the developer community
    April 27, 2022
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  • ESG: solar farm
    Cybersecurity and risk
    Survey: ESG is a business imperative
    April 25, 2022
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  • Business optimization: A businessman walking in front of a cityscape
    AI and Automation
    How business optimization efforts stack up
    January 19, 2022
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  • Business resilience: Two employees with face masks work at computers in an office.
    Cybersecurity and risk
    The fruits of business resilience
    October 07, 2021
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  • Employees holding tablets greet a customer with a handshake.
    Customer Experience
    Empowering customers and employees through digital experience
    August 04, 2021
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Featured

  • ESG: Solar panels and greenery in the foreground of a cityscape
    Cybersecurity and risk
    Australia spotlight: Why business leaders need to measure ESG impact
    The environmental, social and governance (ESG) efforts of companies now face intense scrutiny. Find out how to gain visibility to improve ESG reporting.
  • IT troubleshooting: 2 workers sit in a server room in front of a laptop
    IT Management
    Lightstep Notebooks helps speed troubleshooting for SREs and developers
    I’m excited to announce Lightstep Notebooks, an added feature in Lightstep Observability that enables faster, more collaborative and accurate troubleshooting.
  • ServiceNow employees planting trees
    Culture
    Planting trees and growing community
    We partnered to coordinate 12 tree-planting and plant restoration projects around the world. Find out why and ServiceNow employees’ views of the experience.

Trends & Research

  • ServiceNow was named a leader in the Omdia Universe: Selecting an AIOps Solution, 2021-22.
    AI and Automation
    ServiceNow named a leader in Omdia Universe AIOps report
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • Business agility: A businesswoman climbs stairs while talking on her cellphone.
    IT Management
    Yes, agility is still critical to business success, says IDC
Productivity depends on people
4 ways AI can power IT asset management

Topics

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