Lana Gates

Lana Gates, Managing Editor, ServiceNow Blog

Lana Gates, managing editor of the ServiceNow blog, is an accomplished editor and writer who's covered a variety of industries, including technology, education, and travel. She enjoys a good story and is passionate about creating quality content. 


  • Employees holding tablets greet a customer with a handshake.
    Customer Experience
    Empowering customers and employees through digital experience
    August 04, 2021

Featured

  • Hybrid work leader Erica Volini
    Partners
    Hybrid work leader Erica Volini to join ServiceNow
    The evolution of hybrid work requires companies to design strategies that transform their business while enabling productivity from anywhere.
  • Employees working in an office
    Digital Workflows
    ServiceNow to acquire Swarm64 to support the world’s largest workflows
    ServiceNow has signed an agreement to acquire Berlin-based Swarm64 to help deliver increasingly larger and more intelligent workflows for our customers.
  • Employees holding tablets greet a customer with a handshake.
    Customer Experience
    Empowering customers and employees through digital experience
    The path to business success is integration between customer experience and employee experience to create a total digital experience. Find out why.

Trends & Research

  • Business agility: A businesswoman climbs stairs while talking on her cellphone.
    Research
    Yes, agility is still critical to business success, says IDC
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • employee workflow solutions help remote employees stay safe 
    Application Development
    How building an app can boost your team’s efficiency
Productivity depends on people
4 ways AI can power IT asset management

Topics

Year