Katie Jansons

Katie Jansons
Service Improvement & Tooling Manager leading the management and development of ServiceNow at the AA to deliver strategic integrations and enhancements for ITSM. Managing the roadmap for upgrades and new features in ServiceNow alongside event management solutions and focus on automation.

  • Belonging groups reimagine the candidate experience at ServiceNow. People with Disabilities at Now is focused on our foundation by building more awareness and getting more engagement.
    Customer Stories
    How a chatbot taught us never to settle for complex technology
    March 05, 2021

Featured

  • Business people talking in an office meeting
    Customer Stories
    4 customer stories that can help your business work better
    When customers find better, easier ways to work, they want to share the experiences with others. Take the following customer stories, for example.
  • Business people talking in an office meeting
    Application Development
    ServiceNow a 2022 Gartner® Peer Insights™ Customers’ Choice for Enterprise Low-Code Application Platforms
    ServiceNow is a Gartner Customers’ Choice. See what anonymous, verified end users like about the ServiceNow enterprise low-code application platform.
  • Image of magic quadrant leader report
    Careers
    4 tips to help early-career international students in their job search
    We continue the conversation to help early-career international students improve their job search. Learn four tips, plus insights from an executive.

Trends & Research

  • ServiceNow was named a leader in the Omdia Universe: Selecting an AIOps Solution, 2021-22.
    AI and Automation
    ServiceNow named a leader in Omdia Universe AIOps report
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • Business agility: A businesswoman climbs stairs while talking on her cellphone.
    IT Management
    Yes, agility is still critical to business success, says IDC
Productivity depends on people
4 ways AI can power IT asset management

Topics

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