John Ball

John Ball, Executive VP Product and General Manager, Customer Workflows, ServiceNow

John Ball is the executive vice president product and general manager of Customer Workflows. He joined ServiceNow after nearly 10 years at Salesforce, where he served as the executive vice president product and general manager of its artificial intelligence platform and applications known as Einstein. Prior to that, he led the customer service product line and spearheaded the acquisition and product strategy for Service Cloud.

John has 25 years of experience developing and expanding enterprise products in rapidly growing markets and extensive expertise in customer self-service applications and predictive analytics. Prior to his role at Salesforce, he was the CEO of KXEN for four years, where he led the transition from a tools company to a predictive applications company. 


  • Customer experience: A man and woman engage in a conversation with a worker holding a tablet.
    Now Platform
    Create a great end-to-end customer experience with Rome release
    September 16, 2021
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for the CRM Customer Engagement Center
    Customer Experience
    ServiceNow a Leader in Gartner® Magic Quadrant™ for CRM Customer Engagement Center
    August 23, 2021
  • The customer service imperative
    Events
    The customer service imperative: Digital operations and engagement
    May 12, 2021

Featured

  • Our journey to net zero by 2030
    Cybersecurity and risk
    ServiceNow commits to net-zero greenhouse gas emissions by 2030
    ServiceNow has committed to achieve net-zero greenhouse gas (GHG) emissions by 2030—two decades earlier than anticipated—across our entire value chain.
  • Zero-trust architecture: A military woman types on a keyboard while looking at three monitors.
    Government
    5 ways federal agencies can augment a zero-trust architecture
    Federal government agencies have been mandated to advance toward a zero-trust architecture. Learn five ways they can augment one using the Now Platform.
  • Now at Work: Helping companies embrace digital transformation
    Events
    Now at Work: Helping companies embrace digital transformation
    The Now at Work 2021 Digital Experience provided a forum for companies to demonstrate how they’re using the Now Platform to bring about digital transformation.

Trends & Research

  • ServiceNow was named a leader in the Omdia Universe: Selecting an AIOps Solution, 2021-22.
    AI and Automation
    ServiceNow named a leader in Omdia Universe AIOps report
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • Business agility: A businesswoman climbs stairs while talking on her cellphone.
    IT Management
    Yes, agility is still critical to business success, says IDC
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4 ways AI can power IT asset management

Topics

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