Jeff Hausman

Jeff Hausman, General Manager for Operations Management - ITOM, ITAM, and SecOps , ServiceNow

Jeff Hausman is general manager for Operations Management - ITOM, ITAM, and SecOps at ServiceNow. He's a technology industry veteran with more than 25 years of executive and operational experience encompassing cloud operations, data analytics, management, security, and infrastructure technologies. Before joining ServiceNow, Jeff served as a senior executive at McAfee, Symantec, Hewlett-Packard, and Veritas, and as a CEO and COO for privately held companies. Earlier in his career, Jeff served as a consultant to Fortune 500 companies as part of Booz & Co. 


  • Enhance remote employee experiences with ServiceNow Agent Client Collector.
    Now Platform
    ServiceNow enables better experiences with new unified agent solution
    April 22, 2021

Featured

  • Customer service in financial services: woman sitting at table working on laptop with credit card in hand
    Financial Services
    Banking on change: The future of customer service in financial services
    Fintech companies around the world are transforming how financial services are delivered. Nowhere is that more apparent than in customer service. Find out why.
  • Helping Ukraine: Volunteers standing in front of airplane
    Culture
    ServiceNow employees step up to help send medical kits to Ukraine
    When a Germany-based organization ran into a bureaucracy obstacle to deliver medical kits to Ukraine, three ServiceNow employees stepped up to help simplify.
  • Self-service: woman working on a laptop
    Now on Now
    7 tips for knowledge managers to increase self-service
    Delivering great self-service is key to customer experience, but knowledge management best practices constantly change. Learn seven self-service tips.

Trends & Research

  • ServiceNow was named a leader in the Omdia Universe: Selecting an AIOps Solution, 2021-22.
    AI and Automation
    ServiceNow named a leader in Omdia Universe AIOps report
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • Business agility: A businesswoman climbs stairs while talking on her cellphone.
    IT Management
    Yes, agility is still critical to business success, says IDC
Productivity depends on people
4 ways AI can power IT asset management

Topics

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