Jaime Honaker

Jaime Honaker, Sr. Staff Technical Editor, Support and Product Success, ServiceNow

Jaime Honaker is a senior staff technical editor for support and product success at ServiceNow. As part of the knowledge management team, where she's been for the past five years, she shares knowledge management best practices in customer support, including ServiceNow user groups (SNUGs) and other channels. 

Jaime's favorite part of her job is hearing customer feedback stories (both good and bad) and empowering the customer support teams to use this knowledge to create a better customer experience.


  • Self-service: woman working on a laptop
    Now on Now
    7 tips for knowledge managers to increase self-service
    June 06, 2022

Featured

  • AIOps: One worker points at a laptop screen while another worker looks on.
    IT Management
    AIOps: Predict and prevent IT issues before they happen
    AI and machine learning can monitor IT systems and detect anomalies before humans can spot them. Learn how Predictive AIOps keeps systems running.
  • Power of the cloud: A businessman looks at his smartphone under a cloudy sky.
    IT Management
    Harnessing the power of the cloud to create personalized experiences
    From harnessing the full power of your cloud to creating personalized contact center experiences, the right technology is key. ServiceNow and AWS can help.
  • Open-source Azimuth logo
    Research
    Introducing Azimuth, an open-source project from ServiceNow
    Azimuth open-source software helps AI practitioners better understand their dataset and model predictions by performing thorough dataset and error analyses.

Trends & Research

  • ServiceNow was named a leader in the Omdia Universe: Selecting an AIOps Solution, 2021-22.
    AI and Automation
    ServiceNow named a leader in Omdia Universe AIOps report
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • Business agility: A businesswoman climbs stairs while talking on her cellphone.
    IT Management
    Yes, agility is still critical to business success, says IDC
Productivity depends on people
4 ways AI can power IT asset management

Topics

Year