Solutions

  • Products
  • Use Cases
  • Industries
  • WHITE PAPER
  • HR and IT better together
  • Boost productivity and attract quality talent with great employee experiences.
  • EBOOK
  • 5 steps to transformation
  • A proactive, connected client experience is essential for financial services.

Platform

  • ANALYST REPORT
  • The value of digital workflows
  • Get apps to market in half the time at a third of cost with higher satisfaction.

Customers

  • SUCCESS NAVIGATOR
  • Your prescription for success
  • Accelerate outcomes with a step-by-step action plan of proven best practices.

Explore

  • VALUE CALCULATOR
  • Live up to your potential
  • Determine the untapped value across your entire business in just 60 seconds.

Ian Ashby

As the leader of ServiceNow’s EMEA Customer Service Transformation team, Ian helps organisations achieve successful Digital and Customer Service transformation initiatives.  Previously Ian was Senior VP Global Support at Epicor Software Corp. where he led the highly successful EpicCare customer service transformation for all customers & partners, all products, world-wide, delivering increased customer satisfaction, incremental revenue, and improved business agility.  Ian has also held senior management roles in a number of other technology companies, including IRIS Software, Exony, Lucent Technologies and Cable & Wireless.

Ian was selected to present at Gartner's 2019 CX Summit in London, to be a Judge for the 'Business Change and Transformation' category at the prestigious UK Business Awards in 2018 and again in 2019, and to be a Judge at the 2019 UK Digital Experience awards.


  • AI and Automation
    Better customer experience starts where CRM ends
    07-15-2019

Featured

  • AltaGas keeps it simple with out-of-the-box GRC
    09-19-2019
  • Digital Workflows
    How Novartis manages global risk at scale
    07-11-2019
  • How Denver replaced spreadsheets with Vendor Risk Management
    07-24-2019
  • Digital Workflows
    How Mary Kay tamed the ITOM beast
    06-20-2019

Trends & Research

DevOps comes to the enterprise
How to harmonize dev and ops
How well do you know your Gen Zs?

Topics

Year