Gretchen Alarcon

Gretchen Alarcon, Vice President and General Manager, HR Service Delivery Business Unit, ServiceNow

Gretchen Alarcon is vice president and general manager of the HR Service Delivery business unit at ServiceNow. With more than 20 years of innovation experience at the intersection of people and technology, Gretchen is passionate about building products to transform human resources and the employee experience with digital workflows. Recognized as a top HR tech thought leader, Gretchen brings a unique view of the challenges many organizations face as they reimagine the future of work. 


  • Skills intelligence leaders Heather Jerrehian and Kelley Steven-Waiss
    Employee Experience
    Q&A: Meet the skills intelligence leaders powering the future of work
    June 03, 2022
  • Improving the employee experience with Employee Journey Management
    Events
    Changing how work gets done with Employee Journey Management
    May 11, 2021

Featured

  • AIOps: One worker points at a laptop screen while another worker looks on.
    IT Management
    AIOps: Predict and prevent IT issues before they happen
    AI and machine learning can monitor IT systems and detect anomalies before humans can spot them. Learn how Predictive AIOps keeps systems running.
  • Power of the cloud: A businessman looks at his smartphone under a cloudy sky.
    IT Management
    Harnessing the power of the cloud to create personalized experiences
    From harnessing the full power of your cloud to creating personalized contact center experiences, the right technology is key. ServiceNow and AWS can help.
  • Open-source Azimuth logo
    Research
    Introducing Azimuth, an open-source project from ServiceNow
    Azimuth open-source software helps AI practitioners better understand their dataset and model predictions by performing thorough dataset and error analyses.

Trends & Research

  • ServiceNow was named a leader in the Omdia Universe: Selecting an AIOps Solution, 2021-22.
    AI and Automation
    ServiceNow named a leader in Omdia Universe AIOps report
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • Business agility: A businesswoman climbs stairs while talking on her cellphone.
    IT Management
    Yes, agility is still critical to business success, says IDC
Productivity depends on people
4 ways AI can power IT asset management

Topics

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