Eric Swift

Eric Swift, Vice President and Managing Director, ANZ, ServiceNow

Eric Swift joined ServiceNow in April 2021 as vice president and managing director for Australia and New Zealand (ANZ). He's responsible for leading the digital workflow company into its next phase of growth. Eric joined ServiceNow from Microsoft, where he served in many leadership roles over the last 20 years.


  • Pandemic response: A healthcare worker vaccinates an employee.
    Crisis Management
    Jab on the job: Pandemic response is changing the role of employers
    October 20, 2021
  • Citizen developers: A woman types on a laptop.
    Application Development
    How to empower citizen developers to help overcome skills shortages
    October 13, 2021

Featured

  • Offboarding: Woman using smartphone outside against cityscape at dusk
    Now on Now
    Automating the employee offboarding experience
    At ServiceNow, we identified employee offboarding as an opportunity for improvement. Find out how we slashed offboarding time 70% and cost per offboard by 73%.
  • ITAM or configuration management? Man sitting on steps outside his house working on laptop
    IT Management
    What comes first: ITAM or configuration management?
    IT asset management (ITAM) and configuration management are critical for IT modernization initiatives. Find out which should be implemented first.
  • Project management: 4 workers collaborating around a conference table
    Now on Now
    Project management for non-project managers
    The custom training team needed to manage projects from inception to close but had very little project management experience. Discover their solution.

Trends & Research

  • ServiceNow was named a leader in the Omdia Universe: Selecting an AIOps Solution, 2021-22.
    AI and Automation
    ServiceNow named a leader in Omdia Universe AIOps report
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • Business agility: A businesswoman climbs stairs while talking on her cellphone.
    IT Management
    Yes, agility is still critical to business success, says IDC
Productivity depends on people
4 ways AI can power IT asset management

Topics

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