Dean Robison

Dean Robison is the SVP of Global Technical Support at ServiceNow.  Dean has over 20 years of experience in Silicon Valley, most recently as the Chief Customer Officer at InsideSales.com and 13 years at Salesforce with leadership roles in professional services, customer support and M&A integration.  He has an MBA from Santa Clara University and a B.S. in Systems Engineering from the United States Naval Academy.  Dean spent 10 years in uniform as an artillery officer in the United States Marine Corps.

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    Customer Experience
    ServiceNow and Zoom prove that great customer experiences matter
    07-24-2020
  • Introducing the Now Support mobile app
    Digital Transformation
    Introducing the Now Support mobile app
    05-05-2020
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    Work Better
    Planning for continuity with COVID-19
    03-25-2020

Featured

  • Life at Now
    ServiceNow Tokyo's secret to success - openness
    If there’s one rule that the ServiceNow Tokyo sales team lives by, it’s: bring your ideas to the table. “Everyone wants to contribute,” says Masashi Murase, vice president and managing director of ServiceNow’s Tokyo office. Read more about this successful high-growth team.
  • Life at Now
    Team Hyderabad: Where developers love the learning curve
    Discover more about how our developers in Hyderabad have been able to consistently deliver innovative products and features to our customers.
  • Now on Now
    Employees are on board with onboarding
    ServiceNow welcomes new hires to the family with an onboarding platform that combines all tasks, including cross-functional workflows, and relevant information in a single experience. New hires say the experience—almost fully digital—strongly reflects ServiceNow’s positive culture.

Trends & Research

  • Business Impact
    The future of the workplace—predictions for 2020 and beyond
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    Customer Experience
    Six trends driving customer service transformation
Productivity depends on people
4 ways AI can power IT asset management

Topics

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