David Giammona

David Giammona, Senior Program Manager, Training and Certification, ServiceNow

David Giammona is the senior program manager of community-created content for the training and certification organization at ServiceNow. He's been developing, delivering, and managing enterprise software training for more than 20 years. His projects for Now Learning have included reimagining ServiceNow Fundamentals as an on-demand course to help learners prepare successfully for the ServiceNow Certified System Administrator (CSA) exam.


  • A system administrator sits at a computer monitor.
    Careers
    How to start and grow a system administrator career
    July 29, 2021

Featured

  • 4 ServiceNow employees who helped implement ServiceNow ESG solutions internally on the Now Platform
    Now on Now
    How we’re workflowing a better world with ServiceNow ESG solutions
    ThoughtLab research shows ESG is a business imperative. Find out how we developed, launched, and began to use our ESG solutions internally on the Now Platform.
  • International EIC Series 03: an early-career ServiceNow co-op and her team
    Careers
    My early-career journey as a ServiceNow co-op
    I feel like the luckiest early-career professional ever. Find out what made my journey as an international student and ServiceNow co-op so successful.
  • Data augmentation for intent classification with Large Language Models
    Research
    Data Augmentation for Intent Classification with Off-the-shelf Large Language Models
    Off-the-shelf large language models like GPT-3 look promising to generate training data even for complex classification setups like intent classification.

Trends & Research

  • ServiceNow was named a leader in the Omdia Universe: Selecting an AIOps Solution, 2021-22.
    AI and Automation
    ServiceNow named a leader in Omdia Universe AIOps report
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • Business agility: A businesswoman climbs stairs while talking on her cellphone.
    IT Management
    Yes, agility is still critical to business success, says IDC
Productivity depends on people
4 ways AI can power IT asset management

Topics

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