Chris Knepper

Chris Knepper, Senior Director, ACE, Global Microsoft Alliance, ServiceNow

Chris Knepper joined ServiceNow in January 2020 to lead the global alliance with Microsoft in the alliances & channel ecosystem (ACE) organization. Prior to ServiceNow, he led the global alliance with Microsoft at DXC and CSC, establishing DXC as one of the top global system integrator partners with Microsoft globally. Chris holds a BS in Computer Science from Stanford University and resides in the San Francisco Bay Area.


  • Hybrid work: A woman sits at a conference table looking at her team as individual squares on a computer monitor.
    Employee Experience
    Navigating the new challenges of hybrid work
    August 12, 2021

Featured

  • ServiceNow employees planting trees
    Culture
    Planting trees and growing community
    We partnered to coordinate 12 tree-planting and plant restoration projects around the world. Find out why and ServiceNow employees’ views of the experience.
  • Customer service: smiling businessman on phone walking outdoors
    Customer Experience
    Survey: 3 tips to deliver world-class customer service
    Customer experience and customer service go hand in hand. You can’t deliver consumer-grade experiences without great customer service. Learn three tips.
  • Data augmentation for intent classification with Large Language Models
    Research
    Data augmentation for intent classification with off-the-shelf large language models
    Off-the-shelf large language models like GPT-3 look promising to generate training data even for complex classification setups like intent classification.

Trends & Research

  • ServiceNow was named a leader in the Omdia Universe: Selecting an AIOps Solution, 2021-22.
    AI and Automation
    ServiceNow named a leader in Omdia Universe AIOps report
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • Business agility: A businesswoman climbs stairs while talking on her cellphone.
    IT Management
    Yes, agility is still critical to business success, says IDC
Productivity depends on people
4 ways AI can power IT asset management

Topics

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