Catherine Waago

Catherine Waago, Director, IT Customer Success, ServiceNow

Catherine Waago is director of IT customer success at ServiceNow. She's responsible for delivering capabilities and digital experiences that enable customer success and go-to-market motions for marketing and learning. Catherine is energized by leading high-performing teams that love overcoming challenges.


  • Clearing IT bottlenecks with citizen developers
    Application Development
    Clearing IT bottlenecks with citizen developers
    May 06, 2021

Featured

  • Enterprise SRE (site reliability engineering): where service reliability and business agility meet
    Application Development
    Service quality and the rising need for enterprise SRE
    Enterprise SRE (site reliability engineering) requires a paradigm shift in how IT operations works with the rest of the enterprise. Service quality is key.
  • A women with her arms up while holding a phone.
    Events
    Now at Work 2021: Open for registration
    The Now at Work Digital Experience is coming to a screen near you this October. Register for Now at Work to be part of the movement.
  • A man holds his hard hat while browsing his phone.
    IT Management
    ServiceNow partners with Intel, Volteo to provide EaaS, Edge to Service Solutions
     ServiceNow is excited to announce a partnership with Intel and Volteo that enables edge-to-service, EaaS capabilities to make the world of work better for people.

Trends & Research

  • Business agility: A businesswoman climbs stairs while talking on her cellphone.
    Research
    Yes, agility is still critical to business success, says IDC
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • employee workflow solutions help remote employees stay safe 
    Application Development
    How building an app can boost your team’s efficiency
Productivity depends on people
4 ways AI can power IT asset management

Topics

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