Carlos Santos

Carlos Santos, Group CIO & Corporate Shared Services Leader, JG Summit Holdings

Carlos Santos, group CIO and corporate shared services leader at JG Summit Holdings, is an IT innovator who drives clear strategic choices in cloud, seamless integration, analytics, employee experience, and automation. As a shared service leader in delivering best-in-class operations in both IT-related and non-IT services such as payroll, accounts, and master data management, he has managed key projects and IT operations of key regional and global initiatives in areas of enterprise solutions, business intelligence, customer solutions, security, infrastructure, digital workplace, and audit.


  • Boosting employee productivity: 3 employees in an open office
    Employee Experience
    Boosting employee productivity on a conglomerate scale
    August 09, 2021

Featured

  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
    For the second straight year, ServiceNow has been named a Leader in the Gartner Magic Quadrant for Enterprise Low-Code Application Platforms.
  • 3 ServiceNow employees who stepped up to help fellow employees in need when COVID-19 hit India: Jeba S., Swaroop T., and Arun S.
    Culture
    Employees helping employees amid India’s COVID-19 waves
    When India’s two waves of COVID-19 capsized colleagues' lives, a group of ServiceNow employees in India rushed to their aid to do “the right thing.”
  • Order management: A man with headphones sits at a computer in an office.
    Telecommunications
    Streamlining order management in telecommunications
    Deutsche Telekom aims to be the best B2B telecom company in the world. For that to happen, order management must be at heart of its business operations.

Trends & Research

  • Business agility: A businesswoman climbs stairs while talking on her cellphone.
    Research
    Yes, agility is still critical to business success, says IDC
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • employee workflow solutions help remote employees stay safe 
    Application Development
    How building an app can boost your team’s efficiency
Productivity depends on people
4 ways AI can power IT asset management

Topics

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