Carlos Santos

Carlos Santos, Group CIO & Corporate Shared Services Leader, JG Summit Holdings

Carlos Santos, group CIO and corporate shared services leader at JG Summit Holdings, is an IT innovator who drives clear strategic choices in cloud, seamless integration, analytics, employee experience, and automation. As a shared service leader in delivering best-in-class operations in both IT-related and non-IT services such as payroll, accounts, and master data management, he has managed key projects and IT operations of key regional and global initiatives in areas of enterprise solutions, business intelligence, customer solutions, security, infrastructure, digital workplace, and audit.


  • Boosting employee productivity: 3 employees in an open office
    Customer Stories
    Boosting employee productivity on a conglomerate scale
    August 09, 2021

Featured

  • ServiceNow employees planting trees
    Culture
    Planting trees and growing community
    We partnered to coordinate 12 tree-planting and plant restoration projects around the world. Find out why and ServiceNow employees’ views of the experience.
  • Customer service: smiling businessman on phone walking outdoors
    Customer Experience
    Survey: 3 tips to deliver world-class customer service
    Customer experience and customer service go hand in hand. You can’t deliver consumer-grade experiences without great customer service. Learn three tips.
  • Data augmentation for intent classification with Large Language Models
    Research
    Data augmentation for intent classification with off-the-shelf large language models
    Off-the-shelf large language models like GPT-3 look promising to generate training data even for complex classification setups like intent classification.

Trends & Research

  • ServiceNow was named a leader in the Omdia Universe: Selecting an AIOps Solution, 2021-22.
    AI and Automation
    ServiceNow named a leader in Omdia Universe AIOps report
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • Business agility: A businesswoman climbs stairs while talking on her cellphone.
    IT Management
    Yes, agility is still critical to business success, says IDC
Productivity depends on people
4 ways AI can power IT asset management

Topics

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