Carlos Santos

Carlos Santos, Group CIO & Corporate Shared Services Leader, JG Summit Holdings

Carlos Santos, group CIO and corporate shared services leader at JG Summit Holdings, is an IT innovator who drives clear strategic choices in cloud, seamless integration, analytics, employee experience, and automation. As a shared service leader in delivering best-in-class operations in both IT-related and non-IT services such as payroll, accounts, and master data management, he has managed key projects and IT operations of key regional and global initiatives in areas of enterprise solutions, business intelligence, customer solutions, security, infrastructure, digital workplace, and audit.


  • Boosting employee productivity: 3 employees in an open office
    Customer Stories
    Boosting employee productivity on a conglomerate scale
    August 09, 2021

Featured

  • Our journey to net zero by 2030
    Cybersecurity and risk
    ServiceNow commits to net-zero greenhouse gas emissions by 2030
    ServiceNow has committed to achieve net-zero greenhouse gas (GHG) emissions by 2030—two decades earlier than anticipated—across our entire value chain.
  • Zero-trust architecture: A military woman types on a keyboard while looking at three monitors.
    Government
    5 ways federal agencies can augment a zero-trust architecture
    Federal government agencies have been mandated to advance toward a zero-trust architecture. Learn five ways they can augment one using the Now Platform.
  • Now at Work: Helping companies embrace digital transformation
    Events
    Now at Work: Helping companies embrace digital transformation
    The Now at Work 2021 Digital Experience provided a forum for companies to demonstrate how they’re using the Now Platform to bring about digital transformation.

Trends & Research

  • ServiceNow was named a leader in the Omdia Universe: Selecting an AIOps Solution, 2021-22.
    AI and Automation
    ServiceNow named a leader in Omdia Universe AIOps report
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • Business agility: A businesswoman climbs stairs while talking on her cellphone.
    IT Management
    Yes, agility is still critical to business success, says IDC
Productivity depends on people
4 ways AI can power IT asset management

Topics

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