Blake McConnell

Blake McConnell

Blake McConnell is Senior Vice President of Employee Workflow Products at ServiceNow and joined the company in May 2017. 

In his role, Blake and his team work closely with IT Service Management to deliver great experiences for employees and service desk agents. In addition to Employee Workflow Products, which include HR, Workplace and Legal Service Delivery, Blake also manages the Emerging Interfaces Platform team for ServiceNow, which includes mobile and conversational interfaces.

Prior to ServiceNow, Blake served as COO of Dell EMC’s Emerging Technologies Division. He also spent 10 years at VERITAS / Symantec running product management for backup, recovery and enterprise security, as well as leading various alliances, business development and strategy teams.  

Blake holds an undergraduate degree in mathematics from Vanderbilt University and an MBA from Northwestern’s Kellogg Graduate School of Management.

  • Hybrid work: Workers collaborate at a conference table.
    Employee Experience
    Bringing more flexibility to hybrid work
    January 13, 2022
  • ServiceNow is a Leader in the Forrester Wave: Enterprise Service Management, Q4 2021.
    Employee Experience
    ServiceNow named a Leader in Enterprise Service Management
    December 07, 2021
  • Vaccine validation: A healthcare workers administers a vaccine to a patient.
    Crisis Management
    Trust your vaccination validation to The Commons Project and ServiceNow
    December 02, 2021
  • Employee experience: A man in a wheelchair writes in his journal and works on his computer.
    Employee Experience
    Creating a connected, engaging employee experience
    October 05, 2021
  • Hybrid work employee experience: A young woman works on a laptop at home.
    Now Platform
    Delivering connected and engaging employee experiences for hybrid work
    September 16, 2021
  • Indoor mapping to improve the employee experience
    Employee Experience
    ServiceNow to acquire indoor mapping company Mapwize
    August 11, 2021
  • A man with his finger on a tablet computer shows how ServiceNow integration with Adobe Sign improves the employee experience.
    Employee Experience
    ServiceNow and Adobe: Reimagining employee experience in HR and legal
    July 19, 2021
  • Improve employee experience: A smiling man interacting with his smartphone
    Employee Experience
    How ServiceNow and Microsoft Teams improve the employee experience
    July 13, 2021
  • Belonging groups reimagine the candidate experience at ServiceNow. People with Disabilities at Now is focused on our foundation by building more awareness and getting more engagement.
    Employee Experience
    Now Platform Quebec release boosts employee experiences for the new era of work
    March 11, 2021
  • employee workflow solutions help remote employees stay safe 
    Employee Experience
    New Employee Workflow Solutions Keep Workforces Safe 
    January 07, 2021
  • Safe Workplace Apps help companies return to work
    Crisis Management
    New features and interface for Safe Workplace Apps
    November 19, 2020
  • Coca-Cola European partners determine a safe return to workplace
    Crisis Management
    ServiceNow and Coca-Cola European Partners offer blueprint for safe return to workplace
    November 18, 2020
  • New integration with Uber for Business gets employees safely moving again
    Crisis Management
    New integration with Uber for Business gets employees safely moving again
    August 11, 2020
  • employee using a mobile device at work
    Employee Experience
    The enterprise is ripe for mobile disruption
    April 30, 2020


  • Offboarding: Woman using smartphone outside against cityscape at dusk
    Now on Now
    Automating the employee offboarding experience
    At ServiceNow, we identified employee offboarding as an opportunity for improvement. Find out how we slashed offboarding time 70% and cost per offboard by 73%.
  • ITAM or configuration management? Man sitting on steps outside his house working on laptop
    IT Management
    What comes first: ITAM or configuration management?
    IT asset management (ITAM) and configuration management are critical for IT modernization initiatives. Find out which should be implemented first.
  • Project management: 4 workers collaborating around a conference table
    Now on Now
    Project management for non-project managers
    The custom training team needed to manage projects from inception to close but had very little project management experience. Discover their solution.

Trends & Research

  • ServiceNow was named a leader in the Omdia Universe: Selecting an AIOps Solution, 2021-22.
    AI and Automation
    ServiceNow named a leader in Omdia Universe AIOps report
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • Business agility: A businesswoman climbs stairs while talking on her cellphone.
    IT Management
    Yes, agility is still critical to business success, says IDC
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