Blake McConnell

Blake McConnell

Blake McConnell is Senior Vice President of Employee Workflow Products at ServiceNow and joined the company in May 2017. 

In his role, Blake and his team work closely with IT Service Management to deliver great experiences for employees and service desk agents. In addition to Employee Workflow Products, which include HR, Workplace and Legal Service Delivery, Blake also manages the Emerging Interfaces Platform team for ServiceNow, which includes mobile and conversational interfaces.

Prior to ServiceNow, Blake served as COO of Dell EMC’s Emerging Technologies Division. He also spent 10 years at VERITAS / Symantec running product management for backup, recovery and enterprise security, as well as leading various alliances, business development and strategy teams.  

Blake holds an undergraduate degree in mathematics from Vanderbilt University and an MBA from Northwestern’s Kellogg Graduate School of Management.

  • Employee experience: A man in a wheelchair writes in his journal and works on his computer.
    Employee Experience
    Creating a connected, engaging employee experience
    October 05, 2021
  • Hybrid work employee experience: A young woman works on a laptop at home.
    Employee Experience
    Delivering connected and engaging employee experiences for hybrid work
    September 16, 2021
  • Indoor mapping to improve the employee experience
    Employee Experience
    ServiceNow to acquire indoor mapping company Mapwize
    August 11, 2021
  • A man with his finger on a tablet computer shows how ServiceNow integration with Adobe Sign improves the employee experience.
    ServiceNow and Adobe: Reimagining employee experience in HR and legal
    July 19, 2021
  • Improve employee experience: A smiling man interacting with his smartphone
    Employee Experience
    How ServiceNow and Microsoft Teams improve the employee experience
    July 13, 2021
  • Belonging groups reimagine the candidate experience at ServiceNow. People with Disabilities at Now is focused on our foundation by building more awareness and getting more engagement.
    Application Development
    Now Platform Quebec release boosts employee experiences for the new era of work
    March 11, 2021
  • employee workflow solutions help remote employees stay safe 
    Business Impact
    New Employee Workflow Solutions Keep Workforces Safe 
    January 07, 2021
  • Safe Workplace Apps help companies return to work
    Crisis Management
    New features and interface for Safe Workplace Apps
    November 19, 2020
  • Coca-Cola European partners determine a safe return to workplace
    Business Impact
    ServiceNow and Coca-Cola European Partners offer blueprint for safe return to workplace
    November 18, 2020
  • New integration with Uber for Business gets employees safely moving again
    Business Impact
    New integration with Uber for Business gets employees safely moving again
    August 11, 2020
  • employee using a mobile device at work
    Digital Transformation
    The enterprise is ripe for mobile disruption
    April 30, 2020


  • The citizen developers program
    Application Development
    Low code, high impact: Empowering citizen developers
    ServiceNow’s citizen developer program empowers anyone with little to no coding experience to innovate and create the apps they need, when they need them.
  • 3 female solution consultants at ServiceNow
    Creating change: Female solution consultants at ServiceNow
    Find out how female solution consultants at ServiceNow are shaking up a traditionally male-dominated field and changing the future for solution consultants.
  • Activating ESG strategies and initiatives can improve business and the world.
    Global Impact
    Activating ESG strategies and initiatives to improve business and the world
    More organizations are championing environmental, social, and governance (ESG) initiatives. Learn how ServiceNow helps them activate those strategies.

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  • Enhance customer experience.
    Customer Experience
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  • employee workflow solutions help remote employees stay safe 
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