Ben Calder

Ben Calder, Technology Capability Manager, Sportsbet

As Sportsbet's technology capability manager, Ben Calder is responsible for driving long-term sustainable thinking across initiatives throughout the Flutter group locally and globally. He's a business and IT professional specializing in business improvement and operational excellence using Lean and Six Sigma methodologies. With more than 15 years of experience in delivery, governance, and operations, Ben has a unique ability to solve complex business problems through a combination of improvement methodologies and process design on new and old technology platforms.


  • Data security: A woman does something on her smartphone in a public place.
    Customer Stories
    How Sportsbet enhanced data security with automation
    August 16, 2021

Featured

  • ServiceNow employees planting trees
    Culture
    Planting trees and growing community
    We partnered to coordinate 12 tree-planting and plant restoration projects around the world. Find out why and ServiceNow employees’ views of the experience.
  • Customer service: smiling businessman on phone walking outdoors
    Customer Experience
    Survey: 3 tips to deliver world-class customer service
    Customer experience and customer service go hand in hand. You can’t deliver consumer-grade experiences without great customer service. Learn three tips.
  • Data augmentation for intent classification with Large Language Models
    Research
    Data augmentation for intent classification with off-the-shelf large language models
    Off-the-shelf large language models like GPT-3 look promising to generate training data even for complex classification setups like intent classification.

Trends & Research

  • ServiceNow was named a leader in the Omdia Universe: Selecting an AIOps Solution, 2021-22.
    AI and Automation
    ServiceNow named a leader in Omdia Universe AIOps report
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • Business agility: A businesswoman climbs stairs while talking on her cellphone.
    IT Management
    Yes, agility is still critical to business success, says IDC
Productivity depends on people
4 ways AI can power IT asset management

Topics

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