Archana Penukonda

Archana Peukonda headshot
Archana Penukonda leads Product Marketing for ServiceNow emerging products in ITSM. As part of the ITSM Product Marketing team, Archana shapes the voice of the product and supplies leadership for market launch activities. Archana has held various Product Marketing and Consulting roles in Silicon Valley companies in the last 10 years. Archana holds an MBA from the Paul Merage School of Business (UC Irvine) and an undergraduate degree in Mechanical Engineering from Osmania University, India.

  • ServiceNow has been recognized as a Magic Quadrant Leader in ITSM Tools and has been placed furthest in completeness of Vision and highest in Ability to Execute in the 2020 Gartner Magic Quadrant for ITSM Tools. We are humbled by
    IT Management
    For the 7th year in a row, ServiceNow is named a Leader in the Gartner Magic Quadrant for IT Service Management Tools
    October 14, 2020
  • Gartner Magic Quadrant Report
    Digital Workflows
    For the 6th year in a row,  Gartner names ServiceNow an ITSM Magic Quadrant Leader
    September 05, 2019
  • ServiceNow named a Gartner IT Service Management Magic Quadrant Leader
    August 22, 2018

Featured

  • Customer experience: A woman sits at a table in a vacant cafe working on a laptop.
    Customer Experience
    Delivering a seamless customer experience through innovation
    To deliver a great customer experience, put yourself in your customers’ shoes and learn their pain points. That can lead to consistently high-level services.
  • Early careers at ServiceNow: 4 interns turned full-time employees
    Careers
    Early careers at ServiceNow: Culture and opportunity for advancement
    College students are attracted to company culture and career development. Learn about early careers at ServiceNow from four interns turned full-time employees.
  • Improving telecommunications: A businessman stands in a concrete structure holding a phone.
    Telecommunications
    3 ways telecommunications companies can improve the customer experience
    To continue to thrive, telecommunications companies must put customers at the center of the business. Learn three ways to improve the customer experience.

Trends & Research

  • Business agility: A businesswoman climbs stairs while talking on her cellphone.
    Research
    Yes, agility is still critical to business success, says IDC
  • Enhance customer experience.
    Customer Experience
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  • employee workflow solutions help remote employees stay safe 
    Application Development
    How building an app can boost your team’s efficiency
Productivity depends on people
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Topics

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