Abhijit Mitra

Abhijit Mitra, Senior Vice President, Industry Products, ServiceNow

Abhijit Mitra is senior vice president of industry products at ServiceNow. He's a seasoned customer-oriented leader with a track record of driving innovation and growth and helping companies transform their product portfolio into new markets with new business models. Overt the last 24 year of his career, he's created several award-winning and industry-leading products at Oracle, SAP, and ServiceNow. These products have grown from zero to multibillion-dollar businesses and driven organic growth at these public companies.

At ServiceNow, Abhijit created the Customer Service Management (CSM) business in 2016 that helped the company expand beyond IT and into the core of businesses. The CSM business is one of the fastest-growing business at ServiceNow today, and the product is also a Gartner MQ leader. Since 2019, Abhijit has been responsible for creating ServiceNow’s industry solutions and leads products across the financial services, telecommunications, manufacturing, and healthcare industries.  


  • Industry solutions: A man stands overlooking a factory while holding a tablet.
    Now Platform
    New ServiceNow industry solutions help organizations adapt to digital-first world
    September 16, 2021
  • Woman holding clipboard industry
    Now Platform
    New ServiceNow industry solutions strengthen operations and drive growth
    March 11, 2021

Featured

  • Image of magic quadrant leader report
    IT Management
    ServiceNow is again a Magic Quadrant Leader in Enterprise Agile Planning Tools
    ServiceNow has been recognized as a Leader in the Gartner Magic Quadrant for Enterprise Agile Planning Tools for the second year in a row. Find out why.
  • 3 women developers
    Application Development
    How 3 women are shaking up the developer community
    Three women from different backgrounds, inclinations, and industries are shaking up the developer community. Find out how and why they become developers.
  • ESG: solar farm
    Cybersecurity and risk
    Survey: ESG is a business imperative
    Businesses across the globe are under pressure to address environmental, social, and governance (ESG) issues. Learn ESG benefits and how to reach ESG goals.

Trends & Research

  • ServiceNow was named a leader in the Omdia Universe: Selecting an AIOps Solution, 2021-22.
    AI and Automation
    ServiceNow named a leader in Omdia Universe AIOps report
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • Business agility: A businesswoman climbs stairs while talking on her cellphone.
    IT Management
    Yes, agility is still critical to business success, says IDC
Productivity depends on people
4 ways AI can power IT asset management

Topics

Year