Abhijit Mitra is a seasoned customer-oriented leader with a proven track record of driving innovation and growth, and helping companies transform their product portfolio into new markets with new business models. Overt the last 24 year of his career, he has created several award-winning and industry leading products at Oracle, SAP, and ServiceNow. These products have grown from zero to multi-billion-dollar businesses and driven organic growth at these public companies.
At Oracle, he helped the company move from internal facing client-server-based products into external facing internet-based products. He created a B2B eCommerce and Partner Management product, Oracle iStore. which became a Gartner MQ leader in 2005. At SAP, he drove their transformation from on-premise to cloud and created a CRM cloud in 2011 called SAP Cloud for Customer, that became the highest revenue generating organically grown cloud business at SAP, and also a Gartner MQ leader in salesforce automation. At ServiceNow, he created the Customer Service Management (CSM) business in 2016 that helped the company expand beyond IT and into the core of businesses. The CSM business is one of the fastest growing business at ServiceNow today and the product is also a Gartner MQ leader. Since 2019, Abhijit is responsible for creating ServiceNow’s industry solutions and leads products across Financial Services, Telecommunications, Manufacturing, and Healthcare industries.
Abhijit has an MBA from the University of California at Berkeley, an MS in Computer Science from Southern Illinois University at Carbondale, and a BE in Computer Science and Engineering from Jadavpur University in India. He is a regular presenter in conference keynotes, media/analyst interviews, and writer of numerous articles in HBR, Forbes and other publication media. He has won multiple awards for driving innovation and business growth, and holds 4 US patents for solving key business problems via AI/ML.