Welcome to Knowledge!


Man and woman looking at computer, smiling

Each year, our flagship event, Knowledge, joins ServiceNow experts, customers, and partners in collaboration. We come together to share the latest tips and techniques for creating digital experiences that help organizations work faster, easier, and better. 

This year, we’re excited to deliver an expanded catalog of sessions, including more on-demand sessions covering a wide range of topics. 


A regional approach 
 

Emerging from the pandemic, we’re thrilled to deliver Knowledge your way, offering both in-person and digital experiences. With live events taking place in New York City, The Hague, Sydney, and Las Vegas, we’ve taken a regional approach to the digital experience too.

Each regional Knowledge Digital Experience connects participants to the people and companies in their region who’ve set the pace for digital transformation in the workplace. 

More than 200 sessions per region are designed to help members of the ServiceNow community discover the best ways to tackle the challenges they face—with practical, action-oriented tips to help you stay a step ahead of the shifts taking place in today’s world.


Navigating the digital experience

This year’s digital experience looks a little different. Once you select the region closest to you, our convenient channel guide makes quick work of viewing sessions categorized by subject area, including customer experience, employee experience, hyperautomation and low-code, technology excellence, CreatorCon, industry sectors, and more. 

Select a session you want to watch and add it to your agenda by clicking the heart icon. You can return to your agenda anytime to view the sessions on any device.

You can also use the tabs above the sessions listing in the Library to select what you want to view: Now Platform® San Diego release content, on demand sessions, or all. You can filter them by favorited sessions (heart icon), solutions, product, session category, featuring (i.e., by customer and partner), or by day.

In addition, you'll find Showcase on the digital experience this year. Showcase features ServiceNow partners across the globe that can enhance your ServiceNow experience. Read the descriptions and select any partner to learn more. 


Something for everyone

A wide range of presentation formats provide insight into how to successfully optimize processes across the enterprise. Industry luminaries lead you to explore on your own terms how to map out your organization’s transformation journey through various interactive presentation formats, including: 

  • Industry-focused sessions  
  • Demos  
  • Panels and roundtable discussions  
  • Now Learning skill-building sessions (not available in all regions—check your Library)  
  • CreatorCon app-building sessions 
  • Customer-led sessions 
  • Partner-led sessions

Not-to-be-missed thought-provoking sessions shed a spotlight on today’s most pressing issues and trends. Presented from a big-picture lens, these sessions delve beyond innovation to highlight the human experience. They include:

  • Training for underserved talent 
  • The Great Resignation: Meeting the needs of the marketplace 
  • The Great Reshuffle: What’s happening in the industry 
  • Putting the G in ESG: What does transparent and trustworthy mean in practice?


Let’s go!

Ready to explore new ideas, expand your knowledge, and accelerate your digital transformation journey? Register today if you haven’t already. It’s free. Select your region and start viewing sessions.

Stay in the know by following us on Twitter: @HelloKnowledge and @servicenow #Know22. And participate in our social media contests for a chance to win cool prizes. 

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Topics

  • Customer efficiency innovations: man typing on a laptop
    Now Platform
    ServiceNow launches 3 innovations to help improve customer efficiency
    We’re continually innovating to help make work better for everyone. See new solutions that unlock productivity, low-code governance, and innovation.
  • 3 women developers
    Application Development
    How 3 women are shaking up the developer community
    Three women from different backgrounds, inclinations, and industries are shaking up the developer community. Find out how and why they become developers.
  • Woman holding phone smiling and looking away
    Events
    3 reasons to get social at Knowledge
    Knowledge is back—this year in person and digital experience! You’ll have opportunities to win big prizes. Find out about three social media contests.

Trends & Research

  • ServiceNow is a Leader in the Forrester Wave: Digital Process Automation, Q4 2021.
    AI and Automation
    ServiceNow recognized as a Leader in Digital Process Automation
  • ServiceNow is a Leader in the Forrester Wave: Enterprise Service Management, Q4 2021.
    Employee Experience
    ServiceNow named a Leader in Enterprise Service Management
  • Supporting hybrid work: A woman looks at a phone while writing in a notebook.
    Employee Experience
    ServiceNow a Strategic Leader in the 2021 Fosway 9-Grid™ for Cloud HR

Year