CRM Watchlist recognizes ServiceNow customer service strategy


Customer service: silhouette of a businessman wearing a headset in an office

I’m pleased to announce ServiceNow has been named a Winner with Distinction on the CRM Watchlist 2022. The annual awards recognize organizations with high market impact in the previous year that are well positioned to continue that trend over the next three years.

ServiceNow is the only vendor recognized for its mission and vision. We believe this validates our strategy to go beyond customer engagement and bring together all parts of the organization to deliver quick, proactive, and transparent customer service.

This win is especially exciting because it affirms our commitment to make the world work better for everyone. We do that by connecting departments and empowering teams to better meet customer needs and achieve long-term loyalty.

Meeting customers where they are

Our vision is to help companies deliver an effortless customer experience. Companies know they’re competing on experience, not products. How customers achieve their desired outcomes is what matters.

Providing an excellent experience goes beyond being able to receive interactions over various communication channels. By bringing people, processes, and systems together across departments onto a single system of action, organizations can fulfil customer requests quickly and effortlessly.

With ServiceNow® Customer Service Management and related industry products, we help companies supercharge the customer experience from issue to resolution.

Customer innovation

7-Eleven is using Customer Service Management to deliver seamless experiences and maintain customer loyalty. The company embraced digital technologies to accelerate resolution by creating the 7-Help customer help desk. It brings together 20 different help desks and gives both customers and store franchises a single platform to use for reporting issues and requesting services.

The omni-channel capabilities of Customer Service Management help 7-Eleven customers receive support when, where, and how they want it. The operational capabilities help ensure the 7-Eleven organization is working toward a model that proactively detects customer hindrances while continuously improving.

Empowering a successful future

The demand for effortless customer experiences will only increase in the coming years. Innovative companies are embracing digital transformation to drive best-in-class consumer-like experiences for both business customers and consumers.

When an organization is connected and united in the goal of serving customers better, great things happen.

Find out how Customer Service Management can help your organization deliver a seamless customer experience.

© 2022 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

Topics

  • Customer efficiency innovations: man typing on a laptop
    Now Platform
    ServiceNow launches 3 innovations to help improve customer efficiency
    We’re continually innovating to help make work better for everyone. See new solutions that unlock productivity, low-code governance, and innovation.
  • 3 women developers
    Application Development
    How 3 women are shaking up the developer community
    Three women from different backgrounds, inclinations, and industries are shaking up the developer community. Find out how and why they become developers.
  • Woman holding phone smiling and looking away
    Events
    3 reasons to get social at Knowledge
    Knowledge is back—this year in person and digital experience! You’ll have opportunities to win big prizes. Find out about three social media contests.

Trends & Research

  • ServiceNow is a Leader in the Forrester Wave: Digital Process Automation, Q4 2021.
    AI and Automation
    ServiceNow recognized as a Leader in Digital Process Automation
  • ServiceNow is a Leader in the Forrester Wave: Enterprise Service Management, Q4 2021.
    Employee Experience
    ServiceNow named a Leader in Enterprise Service Management
  • Supporting hybrid work: A woman looks at a phone while writing in a notebook.
    Employee Experience
    ServiceNow a Strategic Leader in the 2021 Fosway 9-Grid™ for Cloud HR

Year