ServiceNow launches 3 innovations to help improve customer efficiency

Customer efficiency innovations: man typing on a laptop

At ServiceNow, we’re continually innovating to help make work better for everyone. I’m excited to announce the launch of three new Now Platform® solutions to help enterprises advance their digital transformation efforts. 

These solutions include new features to unlock productivity, low-code governance, and innovation for the new world of work. 

Smarter experiences

Traditionally, when an IT issue occurs, end users flood the help desk with tickets, and agents reach out to operations co-workers to pinpoint the cause of the problem. 

The new Service Operations Workspace streamlines that process by providing a single place for collaborative work management. IT services and IT operations teams will gain shared visibility into issues, customers, agents, and operations. By collaborating, teams can solve issues fast. Customers can benefit from:

  • Reduced downtime

  • Improved experience

  • Increased efficiency

Service Operations Workspace

Scalable innovation

“By 2024, 80% of technology products and services will be built by those who are not technology professionals,” according to Gartner®. Citizen developers will help customize and extend out-of-the-box solutions, as well as create new low-code apps. But organizations need structure and governance to help prevent silos, risk, and compliance issues. 

App Engine Management Center enables governance end to end. The turnkey solution helps platform admins apply standards and set development guardrails, providing centralized management of all aspects of low-code app development—from application intake to collaboration and deployment tasks to pipeline monitoring.

Supporting both business agility and IT standardization simultaneously, App Engine Management Center can help improve innovation speed. Simultaneously, it can deliver complete visibility and reduce cost, risk, and inefficiency.

App Engine Management Center

In addition, a new Citizen Development Center of Excellence web experience simplifies content search. This can help customers quickly locate the information they need to build a successful citizen development program with App Engine.

Streamlined government services

Citizens rely on government services for many things, from pothole repair to vocational rehabilitation to vehicle registration. Historically, the citizen experience to report issues, request benefits, and apply for permits has been plagued by paper forms, manual processes, suboptimal websites, and more. 

Governments need automated, transparent, and optimized processes. Public Sector Digital Services can help government agencies deliver better experiences and resolve issues fast. The out-of-the-box data models and workflows enable governments to speed innovation so citizens can quickly and easily request services and report issues—and have greater visibility into the process. 

Public Sector Digital Services

App Engine Management Center and Public Sector Digital Services are both available for current ServiceNow customers in the ServiceNow Store. Service Operations Workspace is expected to be generally available in June 2022. 

© 2022 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.


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