Workflow your world at Knowledge 2021


Workflow your world at Knowledge 2021.

To solve the customer problems of today and tomorrow, organizations need to deliver game-changing innovation quickly. The next decade of innovation will rely on workflows being enabled in minutes, allowing employees to keep their focus on being creative and providing value to the business.

So, how do we solve the world’s biggest organizational challenges in the 21st century? We need digital workflows to connect departments, fill gaps we can’t see, and free people from routine process to do their best work. The world’s most trusted C-suite innovators are shaping the future of work by delivering digital workflows to solve these pressing challenges.

At Knowledge 2021, we’re serving up two weeks of incredible customer stories, live experiences, visionary keynotes, and expert-led sessions straight to your screen, wherever you are.

ServiceNow’s Asia-Pacific community will receive world-first access to the digital experience on May 11, with a keynote by CEO Bill McDermott and other ServiceNow leaders (10 am SGT; 12 pm AEST).

A focus on people

Knowledge 2021 kicks off in a very different place from last year. While many of us are still working from home or embracing hybrid life, our definition of work—where and how we get it done—has changed considerably. And these challenges shaped our Knowledge 2021 theme: “Workflow your world.”

People’s experiences matter most as consumers and employees. Today, we’re measuring progress in experience, not process. The future of work will be fueled by workflows that find the most direct route to customers and employees—and make it simple for people.

The unrelenting pace to match digital demands is only set to increase in this rapidly changing environment. Every company is racing to deliver great experiences in pursuit of the same outcomes: speed, agility, resilience, and productivity.

At Knowledge 2021, you can attend bite-sized customer innovation sessions to learn how Toyota Motor Company Australia, Standard Chartered Bank, New Zealand Trade and Enterprise, JG Summit Holdings, and NEC improved their customer and employee experience.

How to participate

First, register for Knowledge 2021. Next, you can either jump into the Guide and start creating your own watchlist—or use my must-watch recommendations as a guide:

  • Knowledge 2021 keynote: Join Bill McDermott on a tour of the world’s most profound workflow transformations. McDermott is joined by Chief Customer & Partner Officer Lara Caimi, Chief Innovation Officer Dave Wright, and Chief Product Officer CJ Desai to explore the endless possibilities of workflow and why it’s the critical doorway to success.

  • Bupa’s security transformation journey: Join international healthcare company Bupa’s head of cyber to see how the organization has built its security posture and reduced risk.

  • Toyota Australia’s interoperability breakthrough: Find out how IT Operations Management (ITOM) has revolutionized unknown major incident identification across the organization.

I can’t wait to see you at Knowledge 2021!

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