How to start and grow a system administrator career


A system administrator sits at a computer monitor.

July 30 is System Administrator Appreciation Day. We honor all 33,000 ServiceNow system administrators who help make the world of work better for people. From overseeing instance security updates and critical configurations to proactively maintaining instance health, you are critical to the success of ServiceNow projects. Thank you.

To show our appreciation, we want to ensure you know how to prepare for every stage of the system administrator journey. Whether you need help getting started, improving your skills, or developing your career, we’re here to help you feel confident and ready for the road ahead.

Get started

Want to gain the important skills required by ServiceNow system administrators? Begin your journey with the Now Learning Become a Certified System Administrator visual learning path. It provides everything you need to ramp up, including how to prepare for your Certified System Administrator (CSA) exam.

To become a CSA, you’ll need to complete the ServiceNow Fundamentals course in one of three ways:

  • Instructor-led class – $2,400, including the cost of the exam voucher

  • Now Assist – a combination of live and on-demand training, $1,100, including the cost of the exam voucher

  • On-demand course – $600, including the cost for the exam voucher


Improve your skills

Once you’re certified, there’s much more information to explore. Take a look at the Additional Recommended Courses for ServiceNow Certified System Administrators learning path to keep expanding your knowledge. Some of the courses it provides include:

  • System Administration Advanced (instructor-led, 2 days) – Dive deeper into data management, reporting, debugging, integrations, platform optimization, and maintenance.

  • Subscription Management Overview (1 hour, on demand) – Identify how to allocate users to subscriptions, track license usage, identify compliance issues, and make informed purchase decisions.

  • Upgrade Center Overview (45 minutes, on demand) – Increase the value and lower the risk of your ServiceNow upgrades. Discover how to preview impact, monitor progress, and evaluate the results.

  • Now Support Administrator (30 minutes, on demand) – Recognize how to manage your hosted instances and get the most from support.

  • Introduction to ServiceNow HealthScan and Instance Scan (2.25 hours, on demand) – Develop a plan to keep your instance running smoothly and identify issues before they escalate. Although not included in the learning path, this course is worth checking out.


Develop your career

As you gain experience and build new business partnerships, the system administrator adventure continues. You’ll have a big impact on how ServiceNow transforms your organization. The Adopting a Platform Owner Mindset instructor-led course helps you meet the many opportunities ahead with success.

So, to all ServiceNow system administrators out there: We can’t sing your praises enough. Thank you for all you do to grow and strengthen our ServiceNow community. You’re amazing.

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